Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Availability
Timeline

Steven Vincent

Mustang,OK

Summary

Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers.

Knowledgeable and compassionate Crisis Counselor with over 11 years of experience and over 100 hours of training in field. Expertise helping with suicidal and homicidal crises. Proficient in both telephone and text support.

Familiar with handling up to 30-40 inbound calls per day. Attentive to specific caller needs, providing catered responses to individual situations. Strengths in documentation, needs assessment and resource coordination.

Overview

18
18
years of professional experience
1
1
Certificate

Work History

Business Owner

V Star Services
08.2023 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.

Account Manager

Dell EMC OKC - Securitas, Inc
03.2019 - 08.2023
  • Supervises physical security operations for 300,000 square feet of IT office space and 54-acre campus.
  • Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection
  • Assessed electronic security systems and reported malfunctions
  • Guided security staff on appropriate courses of action for diverse situations
  • Verified excellence regarding security programs, strategies, and plans within fast-paced and high-risk environments
  • Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information
  • Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met
  • Monitored and analyzed customer feedback to identify opportunities for improvement
  • Coordinated with internal teams to facilitate prompt delivery of client projects
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
  • Fostered lasting relationships with customers through effective communication and quick responses, resulting in long-term loyalty

Police Officer

Oklahoma City University
03.2018 - 05.2019
  • Policed private 104-acre university campus with over 3,000 students and staff.
  • Member of on-call emergency response team for crisis intervention within facility.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection
  • Evaluated risk to people in crisis by gathering information and conducting assessments.
  • Apprehended suspects
  • Patrolled assigned areas to prevent and detect roadway crimes
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary
  • Gathered necessary information for court appearances and testified as witness under oath in court
  • Investigated and reported crimes, accidents, offenses and damage to property
  • Talked regularly with students, staff, and faculty to establish rapport and become familiar presence in area

911 Communications Supervisor

Oklahoma
02.2007 - 03.2018
  • Assessed and prioritized emergency situations and assigned resources using sound, independent judgment
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Managed public safety emergency units according to established procedures and policies using computerized dispatch system
  • Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members
  • Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team
  • Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff
  • Identified issues, analyzed information and provided solutions to problems
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Education

MBA - Business

Purdue University Global, Lafayette, IN
09.2023

Bachelor of Arts - Public Safety - Criminal Justice

Purdue University, West Lafayette, IN
12.2022

The Bachelor of Science in Criminal Justice program teaches a solid foundation in criminal justice and a broad liberal arts knowledge base, combining the professional skills of various specialized areas of criminal justice with research and analytics.


  • Chancellor's List Spring 2022
  • Dean's List Fall 2022
  • Member of Salute (Veterans) Honor Society
  • Member of Golden Key Honor Society
  • Graduated Magna Cum Laude
  • 3.98 GPA
  • Ranked in Top 10% of class

Building Customer Sales And Loyalty Certificate - Customer Service

Purdue University Global, West Lafayette, IN
04.2021
  • Dean's List 2021
  • Honor Roll 2021
  • 4.0 GPA

Skills

  • Intervention Management
  • Mental Health Support
  • Emergency Call Response
  • Inbound Call Management
  • Suicide Prevention
  • Crisis Intervention Training
  • Operations Management
  • Verbal and Written Communication
  • Team Training
  • Staff Management
  • Advanced Knowledge Of Technology

Certification

  • Paraprofessional Educator Certification - 2023
  • Licensed Armed Security Officer - Expires 2026
  • Bonded Armed Security Officer - 2024
  • Licensed Reserve Police Officer - Non-Expiring
  • Licensed Notary Public - State of Oklahoma 2026
  • Applies Suicide Intervention Skills Training - 2015

Additional Information

  • Army Achievement Medal Police Service Award Securitas Manager of the Quarter 2020 Securitas Manager of the Quarter 2021 Securitas Certificate of Merit - 2021, Purdue University Global Dean's Honor Roll - 2022

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Business Owner - V Star Services
08.2023 - Current
Account Manager - Dell EMC OKC - Securitas, Inc
03.2019 - 08.2023
Police Officer - Oklahoma City University
03.2018 - 05.2019
911 Communications Supervisor - Oklahoma
02.2007 - 03.2018
Purdue University Global - MBA, Business
Purdue University - Bachelor of Arts, Public Safety - Criminal Justice
Purdue University Global - Building Customer Sales And Loyalty Certificate, Customer Service

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Steven Vincent