STEVEN WINN
Eagle Mountain,UT
Summary
Versatile leader with 12+ years of experience in high-stakes environments, building and mentoring diverse teams, optimizing operational strategies, and driving revenue through client-focused initiatives. Excelled in full-cycle account management, performance forecasting, and cross-functional collaboration, consistently surpassing targets by up to 1,700% and earning national recognition. Completed B.S. in Business Administration (Finance) while balancing demanding full-time roles, demonstrating exceptional adaptability, discipline, and strategic acumen.
Overview
13
13
years of professional experience
Work History
Sales Manager
T-mobile
02.2025 - Current
- Led recruitment, training, and development for teams of 5-16 across multi-site operations.
- Exceeded quarterly objectives by 200%+, top 20% among 696 locations.
- Delivered monthly performance insights to senior leadership.
- Built employee development programs improving capability and retention.
- Directed compliance and risk-management initiatives.
Experience Associate Manager (EAM)
09.2024 - 02.2025
- Optimized workflows, increasing first-contact resolution from 85% to 88%.
- Conducted daily operational strategy sessions to enhance KPI focus.
- Facilitated training on advanced systems and engagement protocols to improve team performance.
- Oversaw compliance controls, ensuring financial accuracy across operations.
- Effectively managed escalations while identifying upsell opportunities for revenue growth.
Account Executive, SMB Sales
02.2023 - 09.2024
- Closed 10–15 high-value agreements weekly, managing the full lifecycle from prospecting and qualification to negotiation, activation, support, and expansion.
- Engineered Utah’s largest SMB deal (768 lines) by designing a custom deployment strategy that exceeded revenue targets by 1,700%.
- Strengthened long-term partnerships through strategic account planning, quarterly reviews, and proactive solution roadmaps that aligned with evolving client needs. **
Feb 2023 – Sep 2024 - Managed full client lifecycle—from prospecting to expansion—closing 10–15 high‑value agreements weekly.
- Engineered Utah’s largest SMB deal (768 lines), outperforming targets by 1,700% through tailored solution design.
- Strengthened long‑term client relationships through needs assessments, growth planning, and value‑aligned recommendations.
Store Manager & Early Roles
01.2013 - 01.2023
- Advanced through multiple leadership roles achieving top-tier performance.
- Directed multi-site launches completed ahead of schedule.
- Built resilient teams through structured mentorship and development planning.
Education
Bachelor of Science - Business Administration (Finance)
Colorado Technical University
10.2025
Skills
- Strategic planning
- Project management
- Vendor management
- Team leadership
- Client retention
- Compliance management
- Financial analysis
- Cross-functional collaboration
Awards Recognition
- Winner's Circle, 2023, 2024, National top-performing SMB AE.
- Top 20% Nationwide, 2025, Among 696 Store-in-Store Managers.
- Leadership Recognition, 2022
Timeline
Sales Manager
T-mobile
02.2025 - Current
Experience Associate Manager (EAM)
09.2024 - 02.2025
Account Executive, SMB Sales
02.2023 - 09.2024
Store Manager & Early Roles
01.2013 - 01.2023
Bachelor of Science - Business Administration (Finance)
Colorado Technical University