Creative team player and people person with more than 5 years experience in customer relations. Self motivated, adaptable and able to thrive in an evolving environment.
Overview
11
11
years of professional experience
Work History
Lounge Supervisor
Thompson Hotels by Hyatt
06.2024 - Current
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Developed and maintained courteous and effective working relationships.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Server
The Peninsula Beverly Hills
06.2021 - 05.2024
Provide five-star, individualized service for guests in hospitality and fine dining.
Develop close professional relationships with regular hotel clientele in the 'ultra-luxury' category.
Anticipate guest needs and communication styles to provide a custom tailored experience while resolving customer challenges promptly
Server
Barton G The Restaurant
01.2020 - 06.2021
Upsold high-profit items to enhance sales numbers.
Bar Manager
Bonefish Grill Restaurants
01.2018 - 01.2020
Strategized and implemented plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer focused events
Server
Biaggis Ristorante
10.2016 - 10.2018
Attended to upscale clientele in high volume restaurant focused on corporate events
Production Design Assistant
California Institute Of The Arts
09.2014 - 06.2015
Collected details about unique features and constraints of each space, as well as potential themes and budget limitations for optimal designs.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Scenic Design, Musical Arts Partnership 2014-2021
California Institute of The Arts
Valencia, CA
Production Internship
California Institute Of The Arts
2015
Skills
Ability to quickly adapt to new information and environments
Eye for aesthetic design concepts
Strong influencing skills for persuasion, negotiation and closing sales
Excellent communication skills and interpersonal relationships