Steven Jeffrey Ayers
Gallatin,TN
Summary
At USAA Insurance, I excelled as a Senior Automotive Appraiser, leveraging my mathematical skills and customer relations expertise to enhance repeat business significantly. My adeptness in generating accurate repair estimates and resolving complex claims disputes underscored my ability to manage a demanding caseload efficiently, ensuring compliance and maximizing client satisfaction.
Overview
36
36
years of professional experience
Work History
Senior Automotive Appraiser
USAA Insurance
Charlotte, NC
02.1985 - 03.2021
- Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in increase in repeat business.
- Assisted in training new staff members on proper damage assessment methods.
- Attended meetings with insurance adjusters when disputes arose over estimated repair costs.
- Researched market values of vehicles based on make, model, year, mileage, features.
- Developed reports and estimates for insurance companies detailing damages, repair costs, and labor times.
- Used specialized software programs to generate comprehensive reports outlining damages found during inspections.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- Ensured all estimates complied with company policy guidelines and industry best practices.
- Consulted with vehicle owners regarding the condition of their vehicles.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Visited policyholders to investigate vehicle damage occurring during wide-spread catastrophes and natural disasters.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Collaborated with body shops, mechanics, suppliers, and other vendors to ensure accurate cost estimations were generated in a timely manner.
- Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
Education
High School Diploma -
Annandale High School
Annandale, VA06-1980
Skills
- Mathematical skills
- Collecting documentation
- Complaint resolution
- Customer relations
- Work prioritization
- Schedule management
- Effective workflow management
- Issue resolution
Timeline
Senior Automotive Appraiser
USAA Insurance
02.1985 - 03.2021
High School Diploma -
Annandale High School
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