Summary
Overview
Work History
Education
Skills
Timeline
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Steven John Herrera

Summary

Motivated Warehouse Manager with demonstrated success coordinating operations of 90+ personnel. Delivers creative solutions on complex operational issues and successful strategies to drive productivity. Meticulous Operations Supervisor with desire to find effective solutions to performance issues and quality control. Experienced in mentoring employees and enforcing safety procedures. Offers successful career history spanning more than 15 years in a warehouse and 3PL environment. Reliable Operations Supervisor with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams.

Overview

15
15
years of professional experience

Work History

Operations Supervisor

ShipMonk
08.2022 - Current
  • Managed a team of 90+ associates.
  • Maintained high standards of internal and external customer service.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Consistently met company and department objectives within budget and time constraints.
  • Created and enforced policies and procedures for entire logistics team.
  • Managed multiple small and large-scale projects in cross-functional environment.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Analyzed department metrics and performance and reported findings to management.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
  • Played a key role in closing NV2 location and launched NV3, which is now the standard model warehouse for potential clients to tour.
  • Strategically implemented new ideas and continuous improvement projects that maximized production most efficiently and eliminated lift accidents almost entirely.

Receiving Lead

Paramount Citrus
06.2013 - 03.2018
  • Efficiently received, inspected, and documented shipments.
  • Verified accuracy and resolved discrepancies.
  • Organized storage and facilitated returns.
  • Assisted with inventory management.
  • Maintained compliance and prepared documentation.

Receiving Clerk

Vignolo Farms
08.2009 - 05.2013
  • Prioritized needs and delegated assignments to simultaneously handle multiple projects.
  • Assessed, monitored and reported on work progression.
  • Served as point-of-contact to support order management, testing and reporting.
  • Developed and implemented project tracker or calendar to meet and maintain standards.
  • Collaborated with internal teams to develop project solutions resulting in on-time execution.
  • Used control tools to update and monitor project schedules.

Education

High School Diploma -

Cesar E. Chavez High School
Delano, CA
06.2009

Skills

  • Customer Service
  • Risk Management
  • Quality Control
  • Problem Solving
  • Operations Control
  • Decision Making
  • Detail-Oriented
  • Verbal and Written Communication
  • Worker Supervision
  • Shipping Activity Oversight

Timeline

Operations Supervisor

ShipMonk
08.2022 - Current

Receiving Lead

Paramount Citrus
06.2013 - 03.2018

Receiving Clerk

Vignolo Farms
08.2009 - 05.2013

High School Diploma -

Cesar E. Chavez High School

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Steven John Herrera