Steven Kevin Lall
Columbia,MD
Summary
Master of Public Health (MPH) candidate with frontline clinical experience in a high-volume healthcare setting, supporting documentation accuracy, workflow coordination, and compliance-driven processes. Strong foundation in healthcare operations, data accuracy, and interdisciplinary collaboration, with growing expertise in process improvement, quality metrics, and patient safety. Seeking a Quality Analyst role to apply public health training and clinical insight to organizational performance improvement within an academic medical center.
Overview
10
10
years of professional experience
Work History
Medical Scribe/Front and Back Office Medical Assistant
Drs Poulton and Smith LLC
Rosedale, MD
09.2022 - Current
- Ensured accurate, standardized clinical documentation within the EMR to support quality reporting, continuity of care, and billing compliance.
- Reviewed and validated diagnostic and procedural coding to reduce documentation errors, and support accurate reimbursement and quality metrics.
- Supported clinic workflows by coordinating patient flow, documentation, referrals, and follow-up processes in a high-volume outpatient setting.
- Assisted with post-operative care, including wound dressing changes and suture removal, while adhering to clinical protocols and patient safety standards.
- Facilitated effective communication between providers, nursing staff, and administrative teams to ensure continuity and quality of care.
- Contributed to patient safety and quality improvement through attention to documentation accuracy and adherence to established clinical processes.
- Collaborated with clinical staff to identify workflow inefficiencies, and support daily operational improvements.
Resident Advisor
Andrews University
Berrien Springs, MI
08.2021 - 05.2022
- Supported a safe, faith-based residential environment through daily safety inspections and incident documentation.
- Facilitated communication between students, staff, and administration to resolve concerns and improve the resident experience.
- Developed and implemented community engagement programs, contributing to improved participation, and resident satisfaction.
- Assisted with recruitment, onboarding, and training of new Resident Advisors.
- Responded professionally to emergency situations while following institutional protocols.
Guest Service Representative
Andrews University
Berrien Springs, MI
10.2019 - 03.2020
- Provided front-line service support, managing guest inquiries, scheduling, and payments, with attention to accuracy and professionalism.
- Coordinated logistics for guest transport and campus tours, ensuring efficient workflow execution.
Swimming Instructor
Making Waves Swim School
Brampton, Ontario
09.2015 - 05.2017
- Designed and delivered individualized instruction plans while monitoring participant progress and safety.
- Maintained accurate participation records and communicated progress updates to parents.
Education
Bachelor of Science - Biology
Andrews University
Berrien Springs, MI08-2022
High School Diploma -
Chinguacousy Secondary School
Brampton Ontario 05-2018
Master of Public Health - Public Health
Andrews University
Berrien Springs, MISkills
- Process improvement fundamentals (PDSA, Lean exposure through MPH coursework)
- Data accuracy, validation, and reporting support
- Clinical workflow analysis and optimization
- Quality documentation and compliance support
- Core measure awareness and regulatory readiness
- Microsoft Excel (tracking, basic analysis, reporting)
- EMR systems and clinical data entry
- Medical coding review and audit support
- Interdisciplinary communication and facilitation
Accomplishments
- Sargent of Arms- Southern Asian Student Association- 2019-2022
- Sci-Tech Regional Program- Highschool Graduate-2018
- SHSM- Specialist High Skill Major Certification- Health and Wellness- 2018
- Varsity Rugby Team Captain- 2017
Languages
English
Native/ Bilingual
Punjabi
Professional
Hindi
Professional
Urdu
Professional
Affiliations
Premed Healthcare Observer
Spent over 100 hours Shadowing and Observing Physicians in various specialties and learning procedures and daily roles of physicians to better understand the field of medicine
Virginia Hospital Center- Surgical Specialists- Bariatric Surgery
Anesthesiologist Specialists- Anesthesia
Urology- Virginia Hospital Center
Hematology/ Oncology- Auerbach and Bahrain Hematology / Oncology Associates
Spent over 100 hours Shadowing and Observing Physicians in various specialties and learning procedures and daily roles of physicians to better understand the field of medicine
Virginia Hospital Center- Surgical Specialists- Bariatric Surgery
Anesthesiologist Specialists- Anesthesia
Urology- Virginia Hospital Center
Hematology/ Oncology- Auerbach and Bahrain Hematology / Oncology Associates
Timeline
Medical Scribe/Front and Back Office Medical Assistant
Drs Poulton and Smith LLC
09.2022 - Current
Resident Advisor
Andrews University
08.2021 - 05.2022
Guest Service Representative
Andrews University
10.2019 - 03.2020
Swimming Instructor
Making Waves Swim School
09.2015 - 05.2017
Bachelor of Science - Biology
Andrews University
High School Diploma -
Chinguacousy Secondary School
Master of Public Health - Public Health
Andrews University