Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Languages
Timeline
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Steven Kieran Kamuri

Marietta,MI

Summary

Field Service Technician with years of experience in technical support and customer service, specializing in automation systems. Demonstrates exceptional problem-solving and analytical skills, ensuring reliability and efficiency in high-pressure environments. Passionate about advancing automation technology and committed to delivering innovative solutions in the field.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Field Service Technician

Agilox
01.2023 - Current
  • Discussed and recommended service options with customers and explained costs involved.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Operated hand tools and power equipment according to company safety procedures.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical, and electrical systems.
  • Followed safety procedures to avoid injuries in field.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.

Store Clerk

Gem City Wine & Spirits
09.2017 - 12.2023
  • ● Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer daily.
  • ● Assisted with store stocking, floor-sets and opening/closing procedures
  • ● Recommended, selected, and helped locate or obtain merchandise to customers
  • ● Responded to service inquiries and coordinates resolutions with management and floor associates

Technical Support Engineer

ZKTECO USA
04.2021 - 02.2023
    • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
    • Delivered Tier-3 support and SME input to internal and external customers.
    • Met with team personnel to share details of discovered issues and recurrent custom complaints.
    • Performed root cause analysis of reported issues to enact corrections.
    • Explained technical information in clear terms to promote better understanding for non-technical users.
    • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
    • Documented faults and bugs for referral to development staff for use in updates.
    • Configured and tested new software and hardware.
    • Configured hardware, devices, and software to set up work stations for employees.
    • Installed and configured operating systems and applications.
    • Tested new software and hardware prior to deployment.
    • Responded to customer inquiries and provided technical assistance over phone and in person.

Education

Associate's degree - Electrical and Electronic systems

Lincoln Tech
Vinnings, GA
01.2021

Skills

    • OSHA Certification
    • Electrical Schematic
    • System Installation
    • Electrical Systems
    • Fault diagnosis
    • Technical Troubleshooting
      • Software/HMI configuration
      • Preventive Maintenance
      • Equipment Repair
      • Electrical Troubleshooting
      • Power Tools
      • Accountability and Work Ethic

Certification

Nano Tips for Negotiating Your Salary with Sho Dewan

Personal Information

Title: Field Service Technician

Languages

English
Native or Bilingual
Swahili
Native or Bilingual

Timeline

Field Service Technician

Agilox
01.2023 - Current

Technical Support Engineer

ZKTECO USA
04.2021 - 02.2023

Store Clerk

Gem City Wine & Spirits
09.2017 - 12.2023

Associate's degree - Electrical and Electronic systems

Lincoln Tech

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Steven Kieran Kamuri