Summary
Overview
Work History
Skills
Websites
Certification
Timeline
Generic

STEVEN L. SMITH

Greenwood Lake,NY

Summary

Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Twenty plus years of progressive IT experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Freelance IT Support/Admin

Self-employeed
02.2021 - Current
  • Handled customers on boarding and off boarding
  • Managed active directory change requests for existing clients
  • Responsible for pricing out client requests for new products
  • Supported all client systems remotely using Connectwise suite of products
  • Fully responsible for handling patch and maintenance windows
  • Installed and configured new physical and virtual servers
  • Created process and procedure documents for all aspects of business for clients and internal use
  • Made hardware and software recommendations for internal systems and external clients
  • Implemented Connectwise suite from start to finish
  • Provided advise to streamline processes both operational and technical
  • Kept abreast of changing security concerns and best practices
  • Mentored lower-level techs
  • Highest level of escalation support for various companies
  • Acted as project manager for own projects
  • Acted as liaison between clients and vendors
  • Assigned tickets to other team members and monitored progress
  • Worked with vendors on client issues outside scope of support.

Senior Project Engineer

Link High Technologies
05.2023 - 01.2024
  • Installed and configured workstations for clients
  • Installed and configured sonicwall firewalls
  • Built hyper-v host servers and setup guest virtual machines
  • Created network diagrams and kept documentation up to date
  • Tier 4 escalation support
  • Provided advice to streamline processes both operational and technical
  • Windows and SQL server support
  • Kept abreast of changing security concerns and best practices
  • Acted as project manager for own projects
  • Acted as liaison between clients and vendors
  • Updated client documentation in ITGlue
  • Part of after hour rotation for patch and maintenance windows
  • Created system packages for deployment through immy.bot software
  • Mentored lower-level techs
  • Handled active directory change requests for existing clients both on-prem and in Azure
  • Debugged windows errors to prevent/mitigate them from reoccurring.

Systems Admin

Nu-Age Managed Services
02.2019 - 01.2021
  • Implemented, deployed and administered Connectwise Automate
  • Integrated Connectwise Manage with Automate
  • Managed over 125 Windows servers across multiple VMware environments including Exchange and SQL servers for different clients
  • Troubleshot SQL/Windows/Exchange issues
  • Deployed new Windows based servers and appliances for client/internal needs
  • Acted as project manager for own projects
  • Acted as liaison between clients and vendors
  • Debugged windows errors to prevent/mitigate them from reoccurring
  • Managed Veeam backup jobs for multiple clients using Veeam Backup and Replication
  • Troubleshot issues with Okta and o365
  • Administered o365 hybrid environment for a client with +1,300 users
  • Updated client documentation in ITGlue
  • Fully responsible for handling patch and maintenance windows
  • Kept abreast of changing security concerns and best practices
  • Handled patch management through Ivanti for priority client
  • Handled active directory change requests for existing clients both on-prem and in Azure
  • Wrote custom powershell scripts for troubleshooting and administrative tasks.

Systems Admin/Field Support

Real Time Consulting
09.2017 - 10.2018
  • Installed and configured firewalls including Sonicwall, Fortinet and WatchGuard
  • Troubleshot issues with servers, firewalls and VPNs
  • Configured and installed workstations for clients per company and client specifications
  • Setup windows servers as per company and client specifications
  • Troubleshot Office 365 issues
  • Part of after hour rotation for patch and maintenance windows
  • Troubleshot physical network issues, including cable problems
  • Interfaced with client via phone, chat and face to face.

Technical Support Analyst, Tier 2

SRS Health
10.2012 - 04.2017
  • Project lead for Lync Server 2013 install and configuration for internal and external Lync access
  • Created custom SQL scripts to gather data for reporting purposes
  • Installed, configured and troubleshot performance issues with SQL Server on client's environment
  • Setup and maintained lab environment for the department on a Hyper-V platform
  • Hosted training sessions for Tier 1 and fellow Tier 2 team members to transfer and share knowledge
  • Handled risk and high value clients
  • Handled demanding customers with patience and professionalism
  • Managed critical tickets for the client base and prioritized tickets as needed
  • Worked with client IT vendors to streamline projects
  • Project manager for client server migrations
  • Performed server migrations on client's environments
  • Project lead for software upgrade procedures and related paperwork.

Skills

  • Project Management
  • Server Management
  • Technical Support
  • Configuration Management
  • Device configuration
  • System Upgrades
  • Active Directory
  • Windows Server
  • Docker
  • Hyper-V/VMware

Certification

A+, Net+ MCTS

Timeline

Senior Project Engineer

Link High Technologies
05.2023 - 01.2024

Freelance IT Support/Admin

Self-employeed
02.2021 - Current

Systems Admin

Nu-Age Managed Services
02.2019 - 01.2021

Systems Admin/Field Support

Real Time Consulting
09.2017 - 10.2018

Technical Support Analyst, Tier 2

SRS Health
10.2012 - 04.2017

A+, Net+ MCTS

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STEVEN L. SMITH