Steven LeBron Logan
PalAmerican Security
Chattanooga,TN
1
Certification
41
years of professional experience
Dynamic communicator with a proven ability to excel in both independent and collaborative settings, skilled in problem-solving and self-motivation. Extensive customer service experience includes sales, counseling, and follow-up, consistently demonstrating compassion, attention to detail, and professionalism in all interactions. A diverse background encompasses delivery, warehousing, truck driving, carpentry, mortuary services, auto mechanics, law enforcement, and furniture upholstery. Actively engaged in community service and church activities, reflecting a commitment to making a positive impact while ensuring high customer satisfaction and loyalty.
Work History
Police Officer
11 Years 11 Months- Contributed to all aspects of police work and supported numerous successful prosecutions.
- Progressed from Reserve Police Officer to roles in patrol, investigations, and acting Chief-of-Police, demonstrating commitment to community safety
- Summarized roles and successes
- Patrolled assigned areas to deter crime, enforce laws, and maintain visible public safety presence.
- Responded to emergency calls, assessed situations, and took decisive action to protect citizens and property.
- Documented incidents, arrests, and investigations with clear reports supporting case preparation and prosecution.
- Interviewed victims, witnesses, and suspects to gather facts and strengthen investigative findings.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
Computer Technician and Graphics Illustrator
2 Years 10 Months- Installation and set up computer systems
- Trained staff on computer system operations to enhance user proficiency
- Illustrated concepts for technical proposals to support clear communication of ideas
- Assisted in producing technical films and proposals to aid in effective project presentations
- Defined primary tasks performed daily.
- Installed and configured desktop hardware, operating systems, and productivity software for end users.
- Diagnosed workstation, printer, and network issues using standard troubleshooting procedures.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
Unarmed Security Guard
4 Months- Received and released vehicles efficiently to maintain smooth operations at manufacturing facility
- Communicated clearly and precisely via radio with dispatch, supervision, and other officers to ensure coordinated responses
- Maintained accurate activity logs to provide reliable records of all security operations
- Write clear and timely reports
- Conduct vehicle checks regularly
- Performed various job responsibilities to support overall operations.
- Conducted routine patrols to identify safety risks and unauthorized activity.
- Monitored access points and verified visitor credentials for controlled entry.
- Documented incidents, observations, and shift activities in detailed reports.
Delivery driver and Aircraft Cargo Handler
1 Year 5 Months- Load and unload freight from trucks as well as aircraft
- Ensured accurate routing of packages for timely delivery
- Executed delivery and pickup of packages to meet customer schedules
- Transported cargo from airport to freight terminal using company 24’ box truck
- Summarized key contributions and tasks
- Delivered time-sensitive shipments safely and on schedule across assigned routes.
- Loaded and unloaded packages while protecting cargo from damage.
- Scanned shipments and updated tracking records for accurate delivery status.
Funeral Director/Embalmer
4 Years 11 Months- Counseled families on final arrangements, providing emotional support and guidance during a difficult time
- Detailed embalming and restorative arts
- Corresponding with cemeteries, vault companies, casket companies, etc..
- Organized funeral services in the chapel and at churches, coordinating music, speakers, and clergy.
- Corresponding with cemeteries, vault companies, casket companies, etc..
- Instructed pallbearers and participants at graveside and church services, ensuring respectful and seamless ceremonies
- Instructing pallbearers and participants at graveside and church services
- Crematory operations
- Managed various tasks related to funeral services
- Coordinated removal, preparation, and transportation of decedents while maintaining dignity and regulatory compliance.
- Prepared and filed death certificates, permits, and cremation documentation accurately and on deadline.
- Oversaw funeral service logistics, aligning clergy, cemetery staff, florists, and transport schedules.
- Directed embalming, dressing, casketing, and viewing preparation to meet family expectations and presentation standards.
Manager/Funeral Director/Embalmer
1 Year 2 Months- Counseling families during final arrangements
- Corresponding with cemeteries, vault companies, casket companies, etc.
- Organized funeral services in the chapel and churches, coordinating music, speakers, and clergy.
- Corresponding with cemeteries, vault companies, casket companies, etc.
- Preparing vehicles for processions
- Managed employee scheduling to optimize resource allocation and meet service demands
- Ensured compliance with OSHA regulations through effective coordination of facilities maintenance and prep room standards
- Successfully engaged in contract negotiations with service providers and vendors
- Accurately maintained all facility inventory and ordered all company supplies
- Documented significant tasks and contributions
- Directed daily funeral home operations, ensuring compassionate service delivery and smooth family experiences.
- Coordinated arrangement conferences, service details, and scheduling for visitation, funeral, and graveside services.
- Supervised staff performance, assigned responsibilities, and maintained consistent workflow across administrative and service functions.
- Managed case documentation, vital records, and compliance requirements with accuracy and discretion.
- Oversaw facility readiness, equipment availability, and appearance standards for services and visitation.
Mail Carrier
2 Years 6 Months- On-time delivery of mail and packages
- Receive and route packages for delivery
- Operated RF scanner to accurately track inventory and shipments.
- Operated vehicle safely and properly to ensure timely deliveries
- Maintained accurate daily activity logs to track delivery progress
- Established positive customer relations to enhance service experience
- Performed a variety of tasks to support daily operations.
- Sorted and cased mail for efficient route preparation and accurate daily delivery
- Delivered letters, flats, and parcels along assigned routes with consistent schedule adherence
- Loaded delivery vehicle with accountable mail, packages, and supplies for route completion
- Scanned barcodes and updated delivery status using handheld postal tracking devices
Funeral Director/Embalmer
3 Years 4 Months- Counseling families during final arrangements
- Corresponding with cemeteries, vault companies, casket companies, etc.
- Organized funeral services in chapel and churches, coordinating music, speakers, and clergy for a respectful atmosphere
- Instructed pallbearers and participants at graveside and church services to ensure smooth proceedings
- Preparing vehicles for processions
- Oversaw crematory processes for efficiency
- Assisted with opening/closing of graves and set-up tear-down of graveside equipment and tents
- Guided families through service arrangements, burial options, and memorial personalization with professionalism and empathy.
- Advised bereaved families on merchandise selections, pricing options, and ceremony planning decisions.
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
Funeral Director/Embalmer
3 Years 3 Months- Progressed from Funeral Assistant to Apprentice Funeral Director/Embalmer, gaining comprehensive experience in funeral service operations
- Advanced to Funeral Director/Embalmer, overseeing all aspects of funeral services and client care
- Achieved certification as a Crematory Operator through Matthews, enhancing service offerings and compliance with industry standards
- Summarized significant contributions made.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Coordinated removal, preparation, and transportation of decedents while maintaining dignity and regulatory compliance.
- Directed embalming, dressing, casketing, and viewing preparation to meet family expectations and presentation standards.
Installer/carpenter
4 Years 5 Months- Installed insulation, gutters, closet systems, and fireplaces to enhance energy efficiency and functionality
- Executed partial to complete bathroom remodels, transforming spaces to meet client specifications
- Operated company 18’ box truck safely for timely delivery of materials and equipment
- Outlined responsibilities and successes
- Installed insulation in walls, attics, and crawl spaces using blowers, knives, and hand tools.
- Measured work areas and cut materials to fit custom residential and commercial spaces.
Funeral Director/Embalmer
10 Months- Counseling families during final arrangements
- Accurate completion of all necessary paperwork
- Corresponding with cemeteries, vault companies, casket companies, etc.
- Organized funeral services in the chapel and at churches, coordinating music, speakers, and clergy.
- Corresponding with cemeteries, vault companies, casket companies, etc.
- Instructed pallbearers and service participants at graveside and church services to ensure smooth proceedings
- Performed detailed embalming and restorative arts to honor the deceased and support families in their time of grief
- Managed crematory functions to ensure efficient service delivery
- Duties and accomplishments:
- Monitored case details, ensuring compliance with state licensing requirements, health regulations, and industry standards.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Picked up deceased at private homes, hospitals and county morgues.
Customer Service Rep
3 Years 9 Months- Successful negotiations with store managers to meet their needs
- Maintained inventory and ordered product
- Accurately merchandised store shelves and coolers
- Facilitated product distribution to stores, supporting inventory replenishment efforts.
- Executed loading and unloading of trucks, maintaining organization and adherence to safety protocols.
- Obtained forklift and electric pallet jack certification
- Duties and accomplishments:
- Managed customer inquiries and resolved service issues promptly.
- Processed orders, returns, and billing adjustments with accuracy.
- Coordinated delivery schedules with sales and logistics teams.
- Maintained account records and updated customer information.
Education
Associates of Arts - Mortuary Science
- Business Management
Student
Certified Police Officer
Advanced Police Officer
Basic Police Officer
- Business Administration
Honor Graduate (AP Studies)
Skills
Report writing
Integrity and honesty
Conflict de-escalation
Relationship building and management
Patience and empathy
Emergency management
Staff management
CPR/First aid certified
First aid
Accomplishments
- Supervised team of 9 staff members.
- Promoted products and encouraged customers to upgrade their existing product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed Unarmed Security License - 2026
- CPR Training - 2026
Interests
I’ve been married for 25 years to Sarah. Father of six
grandfather of 23
and great-grandfather of three.
My hobbies include playing music (guitar and bass guitar)
sports
woodworking
auto mechanics
and working in the yard.
Timeline
Unarmed Security Guard
PalAmerican Security
06.2026 - CurrentRead More
Mail Carrier
United States Postal Service
12.2023 - 06.2026Read More
Funeral Director/Embalmer
Wilson’s Funeral Home
10.2018 - 09.2023Read More
Manager/Funeral Director/Embalmer
Lane Funeral Home
07.2017 - 09.2018Read More
Funeral Director/Embalmer
Mynatt Funeral Home
02.2014 - 06.2017Read More
Funeral Director/Embalmer
Bridges Funeral Home
04.2013 - 02.2014Read More
Funeral Director/Embalmer
SCI Locations of Marshall, Donnelly, Combs Funeral Home; Nashville, TN and Chattanooga Funeral Home; Chattanooga, TN.
01.2010 - 04.2013Read More
Customer Service Rep
Pepsi Bottling Group
04.2006 - 01.2010Read More
Installer/carpenter
Insulation Unlimited and self employed
10.2001 - 03.2006Read More
Delivery driver and Aircraft Cargo Handler
Airborne Express
05.2000 - 10.2001Read More
Police Officer
Grand Prairie, Leonard, Whitewright, and Chattanooga Police Departments
06.1988 - 05.2000Read More
Computer Technician and Graphics Illustrator
LTV Aircraft Products Group
08.1985 - 06.1988Read More
Grand Prairie High School
Read More
VTI Business Computer School
from Business Administration
Read More
North Central TX Regional Police Academy
Read More
Northeast TX Regional Police Academy
Read More
Chattanooga Police Academy
Read More
University of Phoenix
from Business Management
Read More
John A. Gupton College
Associates of Arts from Mortuary Science
Read More
Personal Information
Marital Status: married