Steven M. Beecher
Knoxville,TN
Summary
Personal: I have been in the automotive industry for just over 10 years. Most of my experience has been with Nissan, in dealership parts departments. During that time I studied and learned all that I could, from my peers and through my automotive related experiences, to excel in my abilities as a Parts Counterman & Wholesale Manager. I enjoy working with customers to help fulfill their needs and satisfy their concerns. I stumbled into this business on accident with the intentions of making part-time money while still living at home with my parents. I took an immediate liking to the business and have tried to educate & train myself with every opportunity that has come my way. I have advanced my career from the bottom position in the parts department (stocking parts / parts driver) up to my current position through hard work and dedication. Objective: I am an honest, hard-working individual who is skilled in the automotive parts industry. I believe that teamwork is the key to success in any business, as well as great attention to detail. I will do whatever is needed to get the job done accurately and efficiently while reaching my goals. I possess outstanding CSI skills and I am very detail oriented. I have a strong willingness to learn new skills that I may not already possess. I am seeking long-term employment with a solid company where advancement is possible. It is my belief that I would be a great asset to any company that I may work for.
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
14
14
years of professional experience
Work History
Parts Manager
Harper Auto Square
03.2023 - Current
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Managed a team of technicians, providing training and support to improve their performance and productivity.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Created detailed reports on department performance for upper management review, identifying areas of improvement and growth opportunities.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Supervised and trained staff on product knowledge and customer service.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- I also work close with he service team calling extended warranties to work with them to use OEM parts rather than sending their own, or using an outside vendor.
- Core management, making sure cores are paid and keeping inventory updated.
- Making sure warranty parts are sent back accordingly and when they are called back.
Parts Specialist
Rusty Wallace Nissan
09.2021 - 03.2023
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Streamlined ordering processes for faster turnaround times, improving overall efficiency within the department.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Issued parts to technicians to complete customers' repairs.
- Stocked and managed stock of parts.
- Ordered parts from various distributors to fulfill demands.
Parts Manager
Napleton Ford
03.2021 - 09.2021
- My responsibilities are to help Technicians & Retail customers by looking up the correct needed parts, billing parts onto repair orders, or counter tickets and pulling those parts from inventory.
- Keep management of stocked inventory, making sure inventory is correct.
- Stocked most fast moving parts.
- Working with service department to achieve the successful service in a timely manner.
- Working close with service to create promotions to bring customers in.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Developed ticketed pricing system, increasing monthly wholesale percentages from 35% average to 40+%
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Ran monthly returns to keep obsolesces at a minimum.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed cores and warranty returns weekly.
Parts manager
Gregory Infiniti
03.2018 - 03.2021
- My responsibilities are to help Technicians & Retail customers by looking up the correct needed parts, billing parts onto repair orders, or counter tickets and pulling those parts from inventory.
- Keep management of stocked inventory, making sure inventory is correct.
- Stocked most fast moving parts.
- Working with service department to achieve the successful service in a timely manner.
- Working close with service to create promotions to bring customers in.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Developed ticketed pricing system, increasing monthly wholesale percentages from 35% average to 40+%
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Ran monthly returns to keep obsolesces at a minimum.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed cores and warranty returns weekly.
Parts Counterman
Liberty Auto Plaza Nissan
10.2016 - 01.2019
- As a Parts Counterman, my bresponsibilities are to help Technicians & Retail customers by looking up the correct needed parts, billing parts onto repair orders, or counter tickets and pulling those parts from inventory.
- I help with putting away parts as well as placing parts orders for needed parts not currently in stock.
- Would help with online orders, warranty pickups, and delivering items if we didn’t have a driver readily available.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Completed all sales and service documentation for customer and business records and provided receipts of purchase.
- Ordered parts from various distributors to fulfill demands.
- Organized parts storage and stocked inventory according to established guidelines.
- Stocked and managed stock of parts, verifying all properly and ready for purchase.
Parts Counterman
Gregory Hyundai
07.2016 - 10.2017
- Worked as a counterman doing all types of parts sales.
- Helped to get stock orders put away.
- Answered phones to take wholesale orders and help retail customers.
- Kept the parts department clean.
- As well as trained a few fellow parts counterman with less experience to further with their knowledge into the nissan catalog.
- I made sure the department was cleaned, shelves were organized, team building was taught and maintained.
Parts Specialist /Wholesale Sales Manager
Nissan Of St Charles
04.2014 - 07.2016
- As a Parts manager, my responsibilities are to help Technicians & Retail customers by looking up the correct needed parts, billing parts onto repair orders, or counter tickets and pulling those parts from inventory.
- I help with putting away parts as well as placing parts orders for needed parts not currently in stock.
- Keep management of stocked inventory, making sure inventory is correct.
- Stocked most fast moving parts.
- Working with service department to achieve the successful service in a timely manner.
- Working close with service to create promotions to bring customers in.
- As a Wholesale Manager my responsibilities are to give my customers the best discount I can while still gaining profit, fast deliveries and make sure account receivables are paid and good, obtaining shops/customers, making sure that returns are done fast and accordingly, to also make sure inventory is correct and move/change to make room for more parts.
- Negotiated pricing with vendor suppliers to fit customer's budget and generate maximum gross profit.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
Parts Counterman
Martin Nissan
07.2013 - 04.2014
- Worked as a counterman doing all types of parts sales.
- Helped to get stock orders put away.
- Answered phones to take wholesale orders, would stay on the counter to help techs when they need assistance, and help retail customers.
- Acquiring new shop for the wholesale group.
- Would work with OPS Tacks and Parts Trader.
- Would remove all paid warranty from the bin and kept everything in a neat clean order.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Completed all sales and service documentation for customer and business records and provided receipts of purchase.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
Parts Counterman
Jim M’Lady Nissan
11.2012 - 07.2013
- Worked as a counterman doing all types of parts sales.
- Helped to get stock orders put away.
- Answered phones to take wholesale orders and help retail customers.
- Kept the parts department clean.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Completed all sales and service documentation for customer and business records and provided receipts of purchase.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Assisted customers in finding appropriate parts promptly.
- Maintained clean and neat parts counter and sales floor.
Detailer
Sterling Auto Body
04.2010 - 11.2012
- Worked as a Detailer in the body shop.
- Duties included, but not limited to, cleaning the inside and outside of repaired vehicles, after repairs were completed, keeping the shop swept & clean, disposed of garbage, including old damaged parts, picked up & dropped off customers as well as other misc.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
Education
Diploma -
Round Lake Senior High School
Round Lake Beach, IL2009
Skills
- Problem Solving
- Client Relations
- Detail Focused
- Contract Terms Interpretation
- Labor Management
- Recruitment and Hiring
- Approachable and Relatable
- Employee Training
- Hardworking and Reliable
- Energetic and Positive
- Conflict Mediation
- Decision Making
- Reynolds Power Parts & Service Systems Intermediate 2-3 Year currently
- Nissan “Fast” Electronic Parts Catalog System Expert Currently used / 4 years
- Nissan Microcat system 3 years
- Nissan “ASSIST” Technical Assistance Software Expert Currently used / 4 years
- Dealertrack DMS/ 4 years (current 2024)
- Inventory Restocking
- Invoice Processing
- POS systems operations
- Stock management
- Goal Setting
- Inventory Auditing
- Returns processing
- Ordering parts
- Sales Promotion
- Inventory Management
- Staff Training
- Status Reporting
- Rule Enforcement
Affiliations
Robert Trob
Parts and service regional manager
Nissan North America
(815)-721-7441
Matthew Baxter Reference Company: Sterling Autobody
Title: Service Manager
Phone:(847) 220-1320
Type: Professional
Brad Stein
Parts Manager
Counterman Phone: (847) 845-5421
Type: Professional
Reference Name: Johnathan Hagen Reference Title: Parts specialist
Phone: (224) 433-4615
Type: Professional
Timeline
Parts Manager
Harper Auto Square
03.2023 - Current
Parts Specialist
Rusty Wallace Nissan
09.2021 - 03.2023
Parts Manager
Napleton Ford
03.2021 - 09.2021
Parts manager
Gregory Infiniti
03.2018 - 03.2021
Parts Counterman
Liberty Auto Plaza Nissan
10.2016 - 01.2019
Parts Counterman
Gregory Hyundai
07.2016 - 10.2017
Parts Specialist /Wholesale Sales Manager
Nissan Of St Charles
04.2014 - 07.2016
Parts Counterman
Martin Nissan
07.2013 - 04.2014
Parts Counterman
Jim M’Lady Nissan
11.2012 - 07.2013
Detailer
Sterling Auto Body
04.2010 - 11.2012
Diploma -
Round Lake Senior High School
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