Steven M Hoeck
Bettendorf,IA
Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Very hard working, goal oriented and a go getter. Willing to go above and beyond for the right employer.
Overview
18
18
years of professional experience
7
7
Certification
Work History
Parts Manager
Hupp Toyota Lift
09.2021 - Current
-Customer Relations.
-Ordered Parts for just about everything.
-Answer and field phone calls.
-Organizing parts department.
-Inventory of parts.
-Reports (fillrate,overstock,understock,obsolete)
-Supervision of two employees.
-Tech support.
-Building managing.
-Unloading and loading semis.
-Returning of parts that were wrong or no longer needed or wanted.
-Core Returns
-Inventory Audits.
-little bit of everything really.
Field Service Technician
Hupp Toyota Lift
03.2011 - 09.2021
- Repaired forklifts, and any other equipment they wanted fixed from hand operated to fully automated.
- Customer relations was huge.
- Ordered parts.
- Reconditioned used forklifts / Painted forklifts.
- Inventory on van supply.
- Technical support to other techs.
- Shop cleaning
- Unload/Load semis with parts or forklifts.
End Case Manager
Hyvee
09.2006 - 03.2011
- Stock product to shelves.
- Organized freezer and coolers.
- Built displays.
- Ordered product.
- Did inventory on product.
- Ran a cash register.
- Helped customers.
Education
Diploma -
2008
Skills
Computer skills, customer service skills, maintenance skills, managing skills,Organizational skills,people skills,continuous learning skills,Problem solving skills,interpersonal skills,communication skills,work ethic skills,leadership skills,time management skills,critical thinking skills,conflict resolution skills,decision making skills
Accomplishments
I was the first parts manager to achieve the Gold certification in the company.
When i was a tech i was also Bronze certified through Toyota.
Certification
Master Forklift Technician
Bronze Certified Forklift Technician
Master Parts Personnel
Bronze Parts Personnel
Silver Parts Personnel
Gold Parts Personnel
Forklift Operator Certified
Timeline
Parts Manager - Hupp Toyota Lift
09.2021 - Current
Field Service Technician - Hupp Toyota Lift
03.2011 - 09.2021
End Case Manager - Hyvee
09.2006 - 03.2011
Master Forklift Technician
Bronze Certified Forklift Technician
Master Parts Personnel
Bronze Parts Personnel
Silver Parts Personnel
Gold Parts Personnel
Forklift Operator Certified
West High School - Diploma,
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