Summary
Overview
Work History
Education
Skills
References
Timeline
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Steven M. Lirette

Terrytown,LA

Summary

To secure a challenging career in and energetic work environment that utilizes my customer service knowledge, skills, and experience.

Overview

19
19
years of professional experience

Work History

Shipping and Receiving Clerk

AGI Industries
02.2023 - Current
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
  • Operated equipment such as forklifts move outgoing shipments to loading area.
  • Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
  • Communicated with vendors and suppliers to verify timely delivery of goods.

Tour Guide / Tour Bus Driver

Southern Style Tours
03.2019 - Current
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Obeyed federal, state and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Provided passenger assistance including collecting fares and offering schedule and route information.
  • Resolved Guest problems, improved operations and provided exceptional client support.
  • Provided information through narratives on various sites throughout New Orleans area, relaying little-known stories to provide interest.
  • Developed tour programming to enhance guest experiences.
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Built personal relationships with guests to promote positive experiences.
  • Trained apprentice guides to educate on information to present to tourists and travelers.
  • Monitored social media and online sources for industry trends.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Guided groups of up to 28 people on tours of New Orleans.

Sales Team Member

H&M Retail Store
04.2021 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Assisted in maintaining a clean and organized sales floor, promoting a positive shopping experience.
  • Enhanced customer loyalty by creating personalized interactions and offering relevant promotions.
  • Assisted with loss prevention efforts, identifying suspicious activity or behaviors that could lead to theft or damage of merchandise.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.

Delivery Driver

Amazon XL
10.2020 - 03.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Conducted pre-and post-trip vehicle inspections to identify maintenance needs or potential hazards for safe operation on the road.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Removed and unloaded packages from trucks for customer deliveries, using extreme care to avoid damage to goods.

Locksmith

Economy Lock & Key
06.2015 - 12.2018
  • Installed new door hardware such as locks, plates and "closers"
  • Repaired panic hardware and alarm detection connections on doors.
  • Used key cutting machines to duplicate or cut new keys.
  • Used devices to open door locks without keys.
  • Communicated with customers about specific security needs, adapting plans to meet needs and budget constraints.
  • Gave accurate quotes prior to starting projects, breaking down amounts into detailed line items.
  • Informed customers of setbacks or possible issues with repairs, quickly diagnosing problems to give accurate information.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Increased customer satisfaction by resolving customer communication issues.

Sales Team Member

Target
05.2012 - 08.2015
  • Provided exemplary customer service as a sales floor team-member for softlines (Style and Clothing), hardlines (General Merchandise), ship from store, and electronics locations throughout the store; responsibilities included guest service, stocking, pricing, cashiering, and assisting guests with electronics inquiries.

Barista

Community Coffee House
08.2010 - 03.2012
  • Provided superior food service as a barista by making espresso drinks, coffee, teas, and baked goods; responsibilities included operating the espresso bar, baking, stocking, cashiering, and providing eye-catching café presentation.

Stockroom /Sales Associate

Big Lots
09.2006 - 07.2010
  • Provided excellent customer service as a sales floor team-member throughout the store; responsibilities included customer service, providing shelf presentation (displays and floor sets), unloading merchandise trucks, stocking, inventory management, assisting guests with electronics inquiries, and timely store maintenance.

Education

High School Diploma -

Lincoln Academy High School
1 2013

Skills

  • 10 Years of outstanding customer service experience
  • Cashiering
  • Inventory Experience
  • Pricing
  • General Sales
  • Class C CDL ( w/Passenger Endorsement)
  • Extensive city history knowledge
  • Barista Experience
  • Extensive knowledge of mobile and computer technology, both current and upcoming
  • Extensive collaborative skills
  • Electronic Sales
  • Project Team Leader
  • Problem Solving
  • Locksmith Trade Skills (Repair/ Picking / Install)
  • Safe Driving History
  • Multi-tasking strength

References

Gary Kuhn 504-261-5708

Tour Bus Driver and Guide Trainer Southern Style Tours

Victoria Smith 504-975-2567

Head of Guest Relations (Office Manager) Southern Style Tours

Janet Teal 504-908-0817

Office Manager AGI Industries (Current Employer)

Megan Riley 504-330-7369

CO-Worker at H&M and Biglots


Timeline

Shipping and Receiving Clerk

AGI Industries
02.2023 - Current

Sales Team Member

H&M Retail Store
04.2021 - 05.2022

Delivery Driver

Amazon XL
10.2020 - 03.2021

Tour Guide / Tour Bus Driver

Southern Style Tours
03.2019 - Current

Locksmith

Economy Lock & Key
06.2015 - 12.2018

Sales Team Member

Target
05.2012 - 08.2015

Barista

Community Coffee House
08.2010 - 03.2012

Stockroom /Sales Associate

Big Lots
09.2006 - 07.2010

High School Diploma -

Lincoln Academy High School