STEVEN M. ORTIZ
Margate,FL
Summary
Skilled and thorough in analyzing problem situations and finding creative solutions. Hard working quick learner, able to multi task also very outgoing great with customer service. Strength in analyzing, researching, organizing, and problem solving. Excellent organizational and communication skills. Fluent in English and Spanish. Computer literate in MS Word, Excel, Access and Power Point. Articulate and very effective working with people of different backgrounds and temperaments. A problem solver who quickly grasps complex situations and turns them into manageable tasks. Ability to understand and follow instructions to successful conclusions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Butcher
Aroma Market & Catering
2023.01 - 2024.03
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
- Wrapped meat produce to maintain quality, freshness and condition.
- Adhere to safety and cleanliness standards and maintained equipment.
- Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
- Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
- Stocked, rotated and priced merchandise to meet store standards.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Identified cuts of meat, grading and pricing accordingly.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Showcased exceptional knife skills, consistently producing precise cuts of meat according to customer preferences.
- Labeled meat items clearly and accurately with allergen information and expiration dates.
- Ensured quality control measures were consistently met throughout the butchering process.
- Managed inventory effectively, minimizing waste through proper rotation and storage practices.
Lead Line Cook
D'best Sandwiches
2022.03 - 2022.12
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Trained junior cooks on proper cooking techniques, safety protocols, and kitchen etiquette, promoting a positive work environment.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
Wok Cook
The BOL
2018.06 - 2019.11
- Cleans food preparation areas as determined by the law and company policy
- Prepares food before the arrival of the guests. -Assisting in other duties, as assigned
- Make adjustment to food items to accommodate guests with allergies or specific diet concerns. -wontons, eggwontons,egg rolls ,spring rolls,sharp roll,general to’s,chicken and broccoli
- Maintained a clean and organized work station, ensuring compliance with health and safety regulations.
- Prepared dumplings, stir-fries, meats and noodles.
- Continuously developed personal wok cooking skills by keeping up-to-date with industry trends and seeking feedback from peers and supervisors.
- Demonstrated versatility by expertly preparing a wide range of Asian cuisine using the wok technique.
- Supported management in maintaining accurate food inventories, placing orders when necessary to ensure adequate stock levels for daily operations.
Deli Clerk/warehouse/Meat Cutter
Bj’s wholesale club
2015.10 - 2018.04
- Providing premier customer service, including greeting them and responding to questions -Maintaining Public high standards for product freshness and sanitation -Dynamically selling product by providing customers with information needed to make product-related decisions -Selecting and packaging products ordered by customers -Filling, maintaining and rotating products and displays -Preparing special orders and party trays
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
Line Cook/prep Cook/Breakfast/Brunch
Bonefish grill
2016.07 - 2017.11
- Cleans food preparation areas as determined by the law and company policy
- Prepares food before the arrival of the guests. -Assisting in other duties, as assigned
- Make adjustment to food items to accommodate guests with allergies or specific diet concerns. -Serving breakfast and omelettes ,hash brown,french toast, pancakes, english muffins
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Deli Clerk/Meat Cutter
Publix Supermarket
2014.11 - 2016.07
- Providing premier customer service, including greeting them and responding to questions -Maintaining Publix' high standards for product freshness and sanitation -Dynamically selling product by providing customers with information needed to make product-related decisions -Selecting and packaging products ordered by customers -Filling, maintaining and rotating products and displays -Preparing special orders and party trays -Assisting in other duties, as assigned
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
High School Diploma -
Martin Luther King High School
New York, New York06.2003
Skills
- Highly motivated
- Cleaning and organization
- Professional Attitude
- Customer Service
- Reliable and Trustworthy
- Food Preparation
- Problem-Solving
- Food safety knowledge
- Food Safety
- Cleanliness standards
- Knife Skills
- Grilling Techniques
- Speak Spanish
Certification
- ServSafe
Languages
Spanish
Timeline
Butcher
Aroma Market & Catering
2023.01 - 2024.03
Lead Line Cook
D'best Sandwiches
2022.03 - 2022.12
Wok Cook
The BOL
2018.06 - 2019.11
Line Cook/prep Cook/Breakfast/Brunch
Bonefish grill
2016.07 - 2017.11
Deli Clerk/warehouse/Meat Cutter
Bj’s wholesale club
2015.10 - 2018.04
Deli Clerk/Meat Cutter
Publix Supermarket
2014.11 - 2016.07
High School Diploma -
Martin Luther King High School
- ServSafe
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