Summary
Overview
Work History
Education
Skills
Timeline
STEVEN M. SCHULZ

STEVEN M. SCHULZ

Lexington,SC

Summary

Seasoned store manager with more than 20 years of experience in fast-paced customer focused retail environments. Excellent training and development skills. Track record of achieving exceptional results in maximizing sales and profitability and shrink reduction..

Overview

23
23
years of professional experience

Work History

Tire Builder / Quality Spoke

Michelin Tire
05.2020 - Current
  • Followed design specifications to complete accurate and speedy tire fabrication orders.
  • Performed accurate startup and shutdown procedures to control wear on equipment and maintain personnel safety.
  • Met production goals on consistent basis with efficient loading and unloading of chambers.
  • Trimmed excess rubber and imperfections during retreading processes.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Monitored product standards and quality-control programs.
  • Fixed identified issues to increase productivity and boost workflows.
  • Addressed non-conformance issues, pausing production to correct errors.

Store Manager

Dollar General
04.2018 - 05.2020
  • Plan and execute daily priorities of over 10 associates and 3 assistant managers to maximize sales through the use of visible leadership in a hands on environment
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
  • Identify staff vacancies and recruit, interview and select applicants
  • Plan and direct staffing, training, performance evaluations, and succession planning to develop and control sales and service programs
  • Ensure compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members
  • Review and analyze loss prevention data and develops and implements action plans to reduce loss.

Assistant Store Manager

Walgreens
10.2016 - 04.2018
  • Supervise the control of the store money including register counts, withdraws from bank, armored pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records
  • Improve store sales, profitability and image through proper merchandising, protection of store assets, supervising team members in the absence of store manager, and modeling and delivering a distinctive and delightful customer experience
  • Perform and supervise merchandising by planning and ensuring the implementation, sets, resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc
  • Supervise operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products
  • Review analysis of financial and performance data of store, pharmacy and clinic
  • Review and analyze loss prevention data and develops and implements action plans to reduce loss
  • Ensure compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members
  • People and Performance Management

Store Manager

Ollie's Bargain Outlet
05.2015 - 07.2016
  • Plan and execute daily priorities of over 30 associates and 4 assistant managers to maximize sales through the use of visible leadership in a hands on environment
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Recommend or implement measures to motivate employees to improve productivity, customer experience, and overall performance to increase sales and maximize profitability
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Plan and direct staffing, training, performance evaluations, and succession planning to develop and control sales and service programs
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
  • Identify staff vacancies and recruit, interview and select applicants.

Senior/Operations Manager

Bed Bath & Beyond/Buy Buy Baby
11.2005 - 05.2015
  • Train managers and supervisors of over ten stores on techniques and skills on how to develop a routine that maximizes operational efficiency
  • Review operational records and reports to project sales and determine profitability in a multi-unit capacity
  • Maximize sales and profitability by managing operating costs, scheduling and payroll management
  • Provide hands on leadership and training to associates in a way that meets and exceeds sales goals and profit through outstanding customer service
  • Replenishment of product via direct ordering while maximizing sales by determining quantities and placement of high margin and successful items
  • Merchandising to and above company standards without the direction of planograms to increase sales by targeting individual store clientele
  • Human resource management including hiring and orientation, writing and administering reviews, and having a heightened awareness of team morale
  • Loss prevention, safety awareness, file management, and record keeping.

Store Manager

Goody's Family Clothing
01.2001 - 11.2005
  • Plan and execute daily priorities of over 25 associates and 3 assistant managers to maximize sales through the use of visible leadership
  • Monitor sales activities to ensure that customers receive outstanding service and efficient checkout
  • Meet and exceed sales goals using proper staffing, training, and scheduling of associates to maintain exceptional merchandising and service standards
  • Order, ticket, arrange and display merchandise to promote sales
  • Shrink reduction through strong operational procedures
  • Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures
  • Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.

Education

Associate of Applied Science - Business Administration

Central Piedmont Community College
GPA: 3, Volunteer, American Red Cross. Volunteer, Habitat for Humanity.

High School Diploma - Business Management

Independence High School
Member, Red Cross

Skills

  • Training and Development Personnel and Human Resources Customer and
  • Personal Service Operations and Expense Control Judgment and Decision Making
  • Complex Problem Solving
  • Warehouse Operations
  • Inventory Records
  • Invoice and Manifest Review
  • Cycle Counting
  • Records Management

Timeline

Tire Builder / Quality Spoke - Michelin Tire
05.2020 - Current
Store Manager - Dollar General
04.2018 - 05.2020
Assistant Store Manager - Walgreens
10.2016 - 04.2018
Store Manager - Ollie's Bargain Outlet
05.2015 - 07.2016
Senior/Operations Manager - Bed Bath & Beyond/Buy Buy Baby
11.2005 - 05.2015
Store Manager - Goody's Family Clothing
01.2001 - 11.2005
Central Piedmont Community College - Associate of Applied Science, Business Administration
Independence High School - High School Diploma, Business Management
STEVEN M. SCHULZ