Steven M. Wasylik
Orland Park,IL
Summary
Recently relocated back home to Chicago from Southern California. Experienced customer service professional with over 10 years in busy, people-oriented settings. I have a strong history of leading teams, improving workflows, and providing consistent, high-quality service. I am skilled at managing daily operations, coaching staff, and addressing complex customer needs with professionalism, empathy, and attention to detail.
Overview
10
10
years of professional experience
Work History
Supervisor
Brooks Brothers
Carlsbad, CA
06.2021 - 12.2025
- Assist with driving and controlling store sales, KPI, shrink and payroll performance.
- Achieve personal productivity goals.
- Coach, and inspire Store Teams to consistently drive sales results.
- Utilize all company training tools to train and develop Store Teams to appropriate performance levels.
- Foster a positive work environment that encourages ideas and innovative problem solving.
- Assume store leadership responsibility in the absence of store management.
- Assist in the networking, recruiting and selection of top talent.
- Ensure Brand consistency through proper visual presentation of fixtures and product.
- Communicate merchandise needs and trends to Store Manager in order to maximize sales.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Teachers Aide
Headstart
Orland Park, Illinois
08.2019 - 05.2021
- Works with individual students or small groups of students to reinforce learning of materials or skills initially introduced and outlined by certified staff.
- Assists the certified staff in devising special strategies for reinforcing learning materials and skills based on a sympathetic understanding of individual students, their needs, interests, and abilities.
- Performs clerical, classroom maintenance, and instructional duties as assigned by the certified staff.
- Completes paperwork and documentation as assigned including daily data tracking and behavior tracking.
- Alerts the certified staff to any problem or special information about an individual student.
- Performs assigned supervision of students during lunch periods, play periods, and on field trips.
- Performs assigned non-instructional classroom duties, such as snack time, toileting, and clothing routines.
- Demonstrates ethical behavior and confidentiality of information about students in the school environment and community.
- Participates in in-service training days as scheduled.
- Maintains safe working environment and encourages colleagues to be safety minded in the performance of all school-related duties.
Front Office Manager
Woodspring Suites Hotel
Tinley Park, IL
05.2016 - 07.2019
- Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction.
- Motivate coach counsel and discipline all Front Desk personnel according to Aimbridge Hospitality S.O.P.'s.
- Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards.
- Develop employee morale and ensure training of Front Desk personnel.
- Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
- Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained.
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s.
- Ensure correct and accurate cash handling at the Front Desk.
- Be aware of all rates packages and promotions currently underway.
- Follow and enforce all Aimbridge Hospitality hotel credit policies.
- Review daily Front Office work and activity reports generated by Night Audit.
- Front Office log book and Guest Request log on a daily basis.
- Demonstrated ability to handle cash prepare and deposit cash drops secure and balance bank.
Education
High School Diploma -
Lincoln Way North High School
Frankfort, IL05-2014
Associate of Arts - Liberal Arts: Human And Behavioral Sciences
Miracosta College
Oceanside, CASkills
- Recruitment strategies
- Inventory control
- KPI analysis
- Visual merchandising
- Store sales management
- Strong communication
- Problem solving
- patience and empathy
Accomplishments
- Honor Roll Senior Year of High School
- 4.0 GPA Spring 2025 at MiraCosta College
Timeline
Supervisor
Brooks Brothers
06.2021 - 12.2025
Teachers Aide
Headstart
08.2019 - 05.2021
Front Office Manager
Woodspring Suites Hotel
05.2016 - 07.2019
High School Diploma -
Lincoln Way North High School
Associate of Arts - Liberal Arts: Human And Behavioral Sciences
Miracosta College