Steven Patrick Weiss
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Delivery Associate
Rossi's Restaurant
09.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
- Streamlined package handling by organizing parcels for efficient loading and unloading.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
- Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
- Conducted thorough pre-trip inspections on assigned vehicles daily, identifying any repair needs immediately.
- Maintained accurate records of all completed deliveries, ensuring proper documentation for billing purposes.
- Increased repeat business by providing exceptional customer service during each interaction.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Improved safety record through diligent vehicle maintenance and adherence to traffic regulations.
- Handled cash transactions accurately upon delivery completion, reconciling accounts at the end of each shift.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Managed delivery route for optimal use of time and fuel.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Processed payments and handled cash transactions to secure proper compensation.
- Tracked delivery status and updated customers for expected delivery time.
- Followed safety procedures and regulations to protect packages and vehicles.
Hospitality Team Member
Little Venice Restaurant
02.2021 - 03.2022
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
- Provided excellent customer service at the hotel bar, promoting an enjoyable atmosphere for patrons while increasing beverage sales.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Enforced policies and procedures to increase efficiency.
Education
High School Diploma -
Johnson City High School
666 Reynolds Road, Johnson City, NY 1379006.2021
Skills
- Loading and unloading
- Package handling
- GPS Navigation
- Deadline Adherence
- Route Planning
- Vehicle Maintenance
- Fuel Efficiency
- Problem-Solving
- Teamwork and Collaboration
- Valid Driver's License
- Time management skills
- Punctual and Reliable
- Customer Service
- Safe Driving
- Documentation And Reporting
- Time Management
- Heavy Lifting
- Attention to Detail
- Dependable and reliable
- Roads and highways knowledge
- Logistics knowledge
- Local routes understanding
- Safe Driving Record
- Quality Assurance
- Positive Attitude
- Order Verification
- Order picking and processing
- Map reading and navigation skills
- Delivery recordkeeping
- Shipping and packaging
- Clean Driving Record
- Delivery Scheduling
- Advanced planning
- Stocking and Inventory
- Route Management
- Pre-Trip and Post-Trip Inspections
- Equipment monitoring
- Vehicle inspections
- Client Relationship Management
- Defensive Driving
- Database Management
- Auto delivery
- Vehicle Cleaning and Maintenance
- Complex Problem-Solving
- Payment Collection
- Route logs
- Product Promotion
- Mileage Tracking
- Excellent driving skills
- Vehicle loading
- Item Sorting
- Item tracking
- Package pickup and delivery
- Handheld scanning devices
- Attention to confidentiality
- Local routes
- Sorting
- Business processes and procedures
- Issue Escalation
- Documentation
- Returns pickup
Golf, Swimming, Skiing, Welding, and Repairing Trailers; Snowblowers; & Snowmobiles
I enjoy spending time with my family on the ski slopes and at the lake. I am currently learning how to weld by making small figurines with my father and brother using both TIG and MIG welding techniques. I recently assisted in overhauling a snowmobile trailer that included replacing old wiring, walls, and a new heat source. I enjoy fixing things in my free time like snowblowers and lawnmowers in our garage.
Additional Information
I possess a thorough working knowledge of how to operate, maintain, and store the following tools:
Hand held palm sanders
Socket wrenches
Pliers
Hammers
Screwdrivers
Standard and Metric wrenches
Hand Saws
Drills and bits
Pneumatic air impact tools
Lawnmowers; weed wackers; leaf blowers
Snowblowers; Snowmobiles
Timeline
Delivery Associate
Rossi's Restaurant
09.2022 - Current
Hospitality Team Member
Little Venice Restaurant
02.2021 - 03.2022
High School Diploma -
Johnson City High School
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