STEVEN LONGORIA

I am passionate about building authentic relationships. Over the last two years, I've worked with both B2B and B2C clients, focusing on education, risk management, and contract negotiation. My approach emphasizes teamwork, adaptability, and a commitment to navigating challenges to meet tight deadlines.

Working in a startup environment has honed my skills in internal sales, cross-selling, marketing, and customer retention. I understand the intricacies of account management and the importance of maintaining strong client connections. In my sales career, I've excelled in communication, lead generation, and account management, working across the U.S. and AEU territories, which has provided me with a global perspective on the industry.

I've also had the opportunity to work in Customer Success Management (CSM), where I focused on client satisfaction and building trust. This role underscored the importance of ensuring client satisfaction, retention, and meaningful communication. Additionally, I have developed strong project management skills, including planning, resource allocation, risk management, and problem-solving, which have been crucial in delivering projects on time and within budget.

My experience in both sales and customer success has given me a comprehensive understanding of the entire customer journey, from acquisition to retention. My goal is to deliver exceptional service, providing tailored solutions that meet client needs in the online security and fraud prevention industry.

Spanish, Limited Working

• Project Initiation: starting a successful Project. https://coursera.org/share/b4a63c5c2a629cd414c2648ccf484a04
• Foundations of project management. https://coursera.org/share/ca183c547cf6e7592dc9f329546e8101