Steven Ray Dillick, Jr
Chaplain, Dispatcher
Corona,CA
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues.
Dedicated to efficiency and reliability in personal work and collaborative projects. Knowledgeable about training employees, coordinating work schedules and updating dispatch logs.
Always looking for ways to improve efficiency and procedures.
Hardworking Lead Dispatcher. Independently monitors personnel and resolves issues.
Good communication, multitasking and prioritization skills pair with background with fleet dispatch.
Pragmatic Chaplain skilled at helping many individuals simultaneously in fast-paced environments while remaining calm and composed. Smart individual dedicated to working with emotional needs of others. Offering empathy, patience and commitment to keeping information confidential.
Talented Dispatcher ready to bring experience to new position at coordinating STAR PRO Security Patrol Inc. Using schedules and field personnel to provide efficient service to customers.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Chaplain, Dispatcher
Star Pro Security Patrol, Inc
Costa Mesa, CA
04.2019 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer complaints
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Increased area coverage through effective scheduling and detailed location monitoring.
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
- Responded to daily caller requests with information about assistance and timeframes.
- Managed office and maintained records and files to offload administrative duties from chaplain.
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
- Comforted family members, offered attentive listening and high level of emotional support.
- Applied knowledge regarding crisis interventions to assist in emergency situations.
- Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
- Provided spiritual care through visitation, counseling and prayer.
Driver, Construction
Wilhite Langley Inc.
Grand Terrace, CA
04.2016 - 04.2019
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Kept and studied detailed mileage and fuel reports to decrease overall fuel costs.
- Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
- Efficiently prepared job sites by removing debris and setting up materials and tools.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Directed traffic away from hazardous locations, protecting team members and general public.
- Delivered goods and products to customer on time and in excellent condition.
- Enhanced job site safety by vigilantly monitoring equipment and team members to prevent accidents.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered materials to job sites.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Erected and removed temporary structures such as trench liners and scaffolding to meet team needs.
Security Officer
Star Pro Security International
Beaumont, CA
11.2014 - 03.2016
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Reported irregularities such as fire and safety hazards to maintenance.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Conducted patrols of key areas to spot and control security concerns.
- Monitored and authorized entrance and departure of employees and visitors daily.
- Moved throughout facility and among customers to remain aware of any developing security situations.
- Detailed security-related incidents into reports for dissemination to Perris Police Dept. and Star Pro Security.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Permitted entry with escort for approved persons into secure locations.
- Identified violators and escorted departing personnel to guard against theft of property.
- Reported suspicious activities and persons to law enforcement.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Inspected areas within building to uncover suspicious behavior.
Education
High School Diploma -
Ramona High School
Riverside, CA 08.1996 - 06.2000
Skills
Verifying coverage
undefinedTimeline
Chaplain, Dispatcher
Star Pro Security Patrol, Inc
04.2019 - Current
Driver, Construction
Wilhite Langley Inc.
04.2016 - 04.2019
Security Officer
Star Pro Security International
11.2014 - 03.2016
High School Diploma -
Ramona High School
08.1996 - 06.2000
Similar Profiles
Giovani PerezGiovani Perez
Armed Security Officer at Inter-Con Security SystemsArmed Security Officer at Inter-Con Security Systems
PRESTON KINCAIDPRESTON KINCAID
Armed Security Supervisor at Star Pro SecurityArmed Security Supervisor at Star Pro Security
Bryanna RakowBryanna Rakow
Security Officer at Star Protection and PatrolSecurity Officer at Star Protection and Patrol