Steven Ruiz
Tucson
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
13
13
years of professional experience
Work History
Service Technician
Southwest Gas (WEP)
06.2024 - Current
- Enhanced emergency response times by streamlining communication protocols and optimizing team collaboration
- Improved overall team efficiency by participating in ongoing training sessions, workshops, and certifications related to emergency response practices
- Supported public safety initiatives through active participation in community events, educational programs, and disaster drills
- Mitigated potential hazards for safer outcomes through diligent monitoring and assessment of emergency situations
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance
- Responded to customer inquiries quickly and professionally to increase satisfaction
- Increased customer satisfaction by providing timely and efficient service for various technical issues
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems
- Improved operational efficiency, meticulously documenting all service activities for future reference.
Service Technician/Gas Plumber
Paragon Utility Group
06.2023 - Current
- Diagnosed and troubleshot problems, repairing and restoring facilities to peak performance
- Inspected equipment to diagnose operational issues
- Adhered to safety protocols and policies to reduce workplace hazards
- Applied knowledge of standard equipment and manufacturer repair guidelines
- Demonstrated increased knowledge of company products and equipment
- Documented all changes and actions in computer-based tracking system
- Evaluated systems according to predetermined checklist and noted issues
- Reviewed technical documentation to complete equipment maintenance and repair
- Completion of orders while being time efficient
Assistant Manager
Crescent Tobacco & News
02.2018 - 02.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Monitored security and handled incidents calmly
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Logistics Coordinator
DNA Hairtools
01.2017 - 02.2018
- Tracked orders and notified customers of status or potential delays
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
- Generated documentation and information required for customer shipments
- Verified accurate account invoicing through collaboration with accounting department
- Produced weekly status reports detailing logistic operations and problems
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule
- Developed and deployed strategies to save time and expenses associated with goods movements.
Customer Service Representative
Sears Holdings
06.2013 - 12.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Provided primary customer support to internal and external customers
- Recommended products to customers, thoroughly explaining details
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Cultivated customer loyalty, promoted repeat business and improved sales
- Consulted with outside parties to resolve discrepancies and create expert solutions
- Communicated with vendors regarding backorder availability, future inventory and special orders
- Investigated and resolved customer inquiries and complaints quickly
- Responded proactively and positively to rapid change
- Met customer call guidelines for service levels, handle time and productivity.
Crew Leader
Little Caesars Pizza
05.2011 - 05.2013
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work
- Trained employees in time management and proper ways to complete job duties
- Monitored team members to verify work quality and address concerns
- Pitched in to help with various job tasks, fill in for sick employees and complete projects
- Instructed crew members in safe work practices and methods to reduce work-related injuries
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises
- Pitched in to help on short-staffed job site and to meet looming project deadlines
- Settled crew member disputes by addressing problems quickly and providing successful mediation
- Communicated effectively with upper management, team members and customers to keep everyone informed
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
Education
Associate of Arts - Psychology
Pima Community College
Tucson, AZ06.2027
High School Diploma -
Sunnyside High School
Tucson, AZ05.2011
Skills
- Equipment Inspection
- Documentation
- Attention to Detail
- Hand Tool Knowledge
- Valid Driver's License
- Safety Procedures Adherence
- Adaptable and Flexible
- Work with Minimal Supervision
- Plumbing
- Verbal and Written Communication
- Setup and Installation
- Time Management
Timeline
Service Technician
Southwest Gas (WEP)
06.2024 - Current
Service Technician/Gas Plumber
Paragon Utility Group
06.2023 - Current
Assistant Manager
Crescent Tobacco & News
02.2018 - 02.2022
Logistics Coordinator
DNA Hairtools
01.2017 - 02.2018
Customer Service Representative
Sears Holdings
06.2013 - 12.2015
Crew Leader
Little Caesars Pizza
05.2011 - 05.2013
Associate of Arts - Psychology
Pima Community College
High School Diploma -
Sunnyside High School
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