STEVENS BELLEVUE
FORTLAUDERDALE,FL
Summary
Dedicated Security Supervisor experienced in managing multiple tasks efficiently while maintaining organization and timeliness. Demonstrated strong reporting and communication skills, contributing to team effectiveness and individual success. Committed to upholding integrity and professionalism, with a solid understanding of first-aid and emergency protocols.
Overview
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Security Supervisor
JW Miami Turnberry Resort & Spa
Aventura, Florida
07.2022 - Current
- Supervised security team to ensure guest and staff safety at luxury resort.
- Directed security team in enforcing safety and security protocols to ensure a secure environment for guests and staff.
- Coordinated emergency response plans with local law enforcement and fire services.
- Trained new security personnel on protocols and best practices for safety.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Manage and review CCTV, respond to all emails, answer calls from guest answer any lost and found questions
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Maintained detailed records of incidents on site, documenting lost and stolen items and unauthorized persons.
- Dispatch units to different guest needs such as lockouts, guest injuries or missing property
Game Offical
GMAC/ Sports official
Dade City, Florida
01.2019 - Current
- Officiated various sports games and competitions across different levels, ensuring fair play.
- Taught, explained, and enforced rules, assessed penalties, and signaled the start and end of games.
- Inspected sports equipment before games for semi-professional, school, or community sports organizations to maintain safety and compliance standards.
- Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services, fostering a cooperative work environment.
Sales Associate
Total Wine
North Miami, Florida
10.2017 - 12.2018
- Provided customer service by greeting and establishing a relationship with customers while informing them of our products and services.
- Performed cashier functions and followed minor policy while completing customer transactions
- Replenished and maintained inventory and store visual presentation, including home spots, end caps, and platforms in preparation for product delivery
- Ensured store safety and cleanliness standards across sales floor and stockroom.
- Handled customer complaints in a professional manner.
- Performed cashier functions and followed minor policy while completing customer transactions
- Informed customers about wine regions and varietals to enhance their purchasing experience.
- Replenished and maintained inventory and store visual presentation, including home spots, end caps, and platforms in preparation for product delivery
- Assisted customers in locating products and provided knowledgeable recommendations.
- Resolved customer complaints with empathy and professionalism. in a professional manner.
- Worked with fellow sales team members to achieve group targets.
Warehouse Manager
National Tool Supply
Hallandale, Florida
05.2016 - 10.2017
- Managed daily warehouse operations and ensured efficient workflow.
- Wrote and balanced daily bank deposits
- Created daily work logs and transmitted to corporate for operational oversight
- Addressed customer needs to ensure satisfaction and foster loyalty.
- Maintained equipment and ensured compliance with safety regulations.
- Conducted regular audits of inventory to reduce discrepancies.
- Held weekly safety meetings and ensured associate participation
- Assigned and organized associate shifts to meet customer demand.
- Managed site operations focusing on maintaining safety and efficiency standards.
- Documented and resolved any customer service or associate issues daily
- Performed administrative tasks following established policies and procedures. according to policies and standard operating procedures
- Held weekly safety meetings and ensured associate participation
- Scheduled associate shifts to align with customer demand and optimize staffing
- Interview, hire, and train new associates
- Supervised timely and accurate data entry for all services performed
- Completed daily closeout, including cash balancing, data upload, and payroll record
- Conducted regular audits of inventory to maintain accuracy and accountability
- Performed administrative tasks by adhering to established policies and procedures.s
- Ensured that all orders were accurately fulfilled in a timely manner.
- Monitored logistics processes to enhance efficiency. the receipt, storage, and dispatch of goods within the warehouse.
Reservations Specialist
Enterprise
Hallandale, Florida
06.2014 - 07.2016
- Motivated and inspired the team to surpass their email, sales and service potential
- Coached and motivated team members' performance and an exceptional customer experience
- Relayed information on availability, pricing, and discounts to customers.
- Motivated and inspired the team to surpass their email, sales and service potential
- Facilitated resolution of roadside escalation cases to enhance customer satisfaction and service efficiency.
- Documented performance reports for each team member, ensuring targets were exceeded
- Looked constantly for development as well as continuous improvement including monitoring, organizing, and coaching the team on a day-to-day basis.
- Resolved escalated calls, complaints, questions, and queries.
- Ensure all employee side-by-side and call evaluations are conducted
Preloader
UPS
Hialeah, Florida
11.2014 - 11.2015
- Coordinate and plan the daily operation of the order fulfillment department to ensure accurate and timely delivery of all orders.
- Distributed and monitored workload, motivating team to ensure timely order picking and delivery per fulfillment guidelines.
- Oversees the order warehouse team including implementing safety procedures.
- Assisted in inventory cycle counts and managed weekly physical inventory to maintain stock accuracy.
- Loaded packages onto delivery trucks following safety protocols. onto delivery trucks following safety guidelines.
- Sorted packages by size and destination for efficient transport. by size and destination for efficient transport.
- Ensured proper labeling and tracking of all outgoing shipments.
- Ensured accurate labeling and tracking of outgoing shipments for reliable delivery.
- Collaborated with team members to maintain workflow efficiency.
Office Manager
GLOBAL VILLAGE IMPACT
Hollywood, Florida
06.2010 - 06.2012
- Acted as the point person for office manager duties, including maintenance, mailing, supplies, equipment, bills, errands, and shopping.
- Performed various clerical tasks to support office operations. such as scheduling meetings and appointments, filing, scanning, recruiting, answering and routing multi-phone lines, answering company emails
- Organized the office layout and ordered stationery and equipment
- Clerical task such as scheduling meetings and appointments, filing, scanning, recruiting, answering and routing multi-phone lines, answering company emails
- Streamlined office operations and procedures to enhance workflow.
- Maintain the office condition and arrange necessary repairs
- Organized the office layout and ordered stationery and equipment
- Implemented filing systems to organize important documents and improve accessibility.
- Maintained office supplies inventory and ordered necessary materials.
- Provided general support to visitors
- Assisted in developing policies to enhance operational efficiency within the office.
Education
College -
Miami Dade college
Opa-locka, FL 07.2009 - 01.2010
High School -
North Miami Beach Senior High School
North Miami Beach, FL 08.2005 - 01.2009
Skills
- Surveillance management
- CCTV management
- CCTV experience
- Security procedures
- Security regulations
- Crisis coordination
- Crisis response
- Incident documentation
- Emergency response
- Fire safety management
- Loss prevention
- Access supervision
- Protocol optimization
- Staff training
- Effective communication
- Time management
- Attention to detail
- AED certified
- First aid certification
- Client interaction
- Surveillance
Timeline
Security Supervisor
JW Miami Turnberry Resort & Spa
07.2022 - Current
Game Offical
GMAC/ Sports official
01.2019 - Current
Sales Associate
Total Wine
10.2017 - 12.2018
Warehouse Manager
National Tool Supply
05.2016 - 10.2017
Preloader
UPS
11.2014 - 11.2015
Reservations Specialist
Enterprise
06.2014 - 07.2016
Office Manager
GLOBAL VILLAGE IMPACT
06.2010 - 06.2012
College -
Miami Dade college
07.2009 - 01.2010
High School -
North Miami Beach Senior High School
08.2005 - 01.2009