Stevens Desir
West Park,USA
Summary
Versatile and results-driven professional with a track record of excellence from Publix to Discovmicrosystem, showcasing expertise in customer service and strategic marketing. Demonstrates a team collaboration mindset and analytical problem-solving skills, significantly enhancing brand recognition and market share. Proven ability to mentor teams and drive operational efficiency, achieving notable customer satisfaction. Experienced Retail Store Clerk with solid background in customer service and inventory management. Displays strong communication skills, adaptability, and keenness in product knowledge, ensuring seamless retail operations. Demonstrated success in improving sales performance through suggestive selling techniques and proactive customer engagement. Adds value by implementing effective merchandising strategies that enhance store appearance and draw in customers.
Overview
11
11
years of professional experience
Work History
Retail Store Clerk
Publix
Plantation, FL
09.2023 - Current
- Identified defective, incorrect, or missing merchandise, and promptly reported it to the manager.
- Prioritized and resolved concerns such as pricing problems, damaged products, and special order requests.
- Monitored and reordered inventory to maintain optimal stock levels.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed returns and exchanges efficiently according to company policies.
- Greeted customers and responded to inquiries in a friendly manner.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Implemented promotional strategies to increase customer engagement and sales.
- Conducted price verifications for special orders or clearance items per management request.
- Handled returns and exchanges in accordance with store policies.
- Assisted with training new staff members on operational processes such as handling transactions or restocking shelves.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Worked closely with team members to ensure efficient operations of the store.
- Identified security risks and theft issues while on the sales floor or during inventory activities.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Stocked shelves with merchandise, restocked items as needed and maintained cleanliness of store.
- Assisted management with floor moves, merchandising initiatives, display maintenance.
- Answered customers' questions and provided information on store procedures or policies.
- Greeted customers promptly and responded to questions.
- Checked expiration dates on merchandise prior to placing them out on shelves for sale.
- Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
- Monitored customer traffic on sales floor to ensure adequate coverage at all times.
- Assisted customers in locating products and provided recommendations based on needs.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Organized backroom stock and assisted with inventory counts as needed.
- Assisted in training and mentoring new staff members.
- Provided excellent customer service by being knowledgeable about products sold in the store.
- Interacted with many customers daily.
- Built and maintained productive relationships with employees.
- Welcomed customers, offering assistance to help find store items.
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Maintained a clean and organized store environment, ensuring a pleasant shopping experience.
LINE COOK
Delaware North
Hollywood, Florida
09.2023 - Current
- Received and stored food and supplies.
- Trained new team members on proper meat and vegetable preparation techniques.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
MARKETING DIRECTOR
Discovmicrosystem
Port au Prince
02.2015 - 12.2023
- Spearheaded strategic marketing initiatives to create brand recognition and increase market share
- Led and motivated high performing team, fostering creativity, collaboration, and results oriented mindset
- Directed hiring, training, and performance evaluations of marketing staff
POLICE OFFICER
Police National D'haiti
Port au Prince
07.2019 - 06.2023
- Conducted preliminary and follow-up investigations of criminal incidents, hazardous situations, and vehicle collisions
- Planned and executed patrol operations to provide security or tactical response to crime
- Drove vehicles and patrol specific areas to detect law violators, issue citations, and make arrests
- Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
COMPUTER TEACHER
RCP
Port au Prince
09.2014 - 03.2018
- Used learning management system and other technology platforms to access assignments and communicate with students
- Delivered end-user technical training and instructions on use of equipment or software
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Cultivated classroom environment centered on encouraging student engagement and performance with computer science work.
- Integrated technology into the curriculum by introducing new tools for learning and teaching.
Education
COMPUTER SCIENCE -
Unitech
Port au Prince01.2015
HIGH SCHOOL DIPLOMA -
Lycee Antoine & Georges Izmery
Delmas, Port au Prince06.2010
Skills
- QUALITY STANDARD
- Visual merchandising
- Patience and empathy
- Team collaboration mindset
- Reliability and punctuality
- Professional appearance
- Order picking and processing
- Guest relations
- Product merchandising
- Pallet jack operation
- Merchandise restocking
- Customer service
- Theft prevention
- COMPUTER SAVVY
- ANALYTICAL PROBLEM SOLVER
References
References available upon request.
Languages
- French
- Creole
- English
Timeline
Retail Store Clerk
Publix
09.2023 - Current
LINE COOK
Delaware North
09.2023 - Current
POLICE OFFICER
Police National D'haiti
07.2019 - 06.2023
MARKETING DIRECTOR
Discovmicrosystem
02.2015 - 12.2023
COMPUTER TEACHER
RCP
09.2014 - 03.2018
COMPUTER SCIENCE -
Unitech
HIGH SCHOOL DIPLOMA -
Lycee Antoine & Georges Izmery
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