Stephanie Demarin
Bradenton,FL
Summary
Seeking a challenging and rewarding position where I can utilize my skills to help a company to surpass its expectations.
Overview
2
2
years of professional experience
Work History
Home Health Aide
Home Care 365
02.2022 - Current
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Call Center Representative
Charles & Assoc. Financial Group LLC
02.2023 - 08.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Freight Broker Agent
Sandcastle Logistics & Freight Llc.
01.2022 - 12.2022
- Boosted customer satisfaction by efficiently managing freight shipments and resolving issues promptly.
- Developed strong relationships with carriers, ensuring timely deliveries and optimizing shipping costs.
- Negotiated competitive rates with carriers for cost savings and increased profitability for clients.
- Streamlined operations by implementing effective communication channels between shippers, carriers, and internal teams.
Education
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FL05.2011
Skills
- Bi-Lingual (English/Creole)
- Problem-Solving Skills
- Documentation and Reporting
- Customer Service Optimization
- Verbal and Written Communication
- Attention to Detail
Timeline
Call Center Representative
Charles & Assoc. Financial Group LLC
02.2023 - 08.2023
Home Health Aide
Home Care 365
02.2022 - Current
Freight Broker Agent
Sandcastle Logistics & Freight Llc.
01.2022 - 12.2022
High School Diploma -
Deerfield Beach High School