Stevenson Kyles
Houston
Summary
Results-driven official with extensive experience in game officiating and conflict resolution. Skilled in managing high-pressure situations, fostering collaboration, and ensuring customer satisfaction. Eager to leverage expertise in team supervision and sales strategy development. Results-oriented sales manager with a strong background in developing effective sales strategies and enhancing customer engagement. Experienced in team leadership and conflict resolution, consistently driving growth and satisfaction in dynamic environments.
Overview
22
22
years of professional experience
Work History
Official
Sportskind
Houston
01.2014 - Current
- Officiated competitive games ensuring fair play and adherence to rules.
- Communicated effectively with players and coaches during intense match situations.
- Attended training sessions to stay updated on rule changes and best practices.
- Resolved conflicts between players and coaches professionally and calmly.
- Managed behavior of players, coaches and crowd to facilitate gameplay.
- Conferred with coaches, players and umpires to discuss calls and disputes.
- Executed high-pressure decisions, awarded points and imposed penalties under time constraints.
Supervisor
United Parcel Service, UPS
Houston
03.2008 - 12.2024
- Supervised daily operations to ensure smooth workflow and team collaboration.
- Assisted in training new employees on safety protocols and standard procedures.
- Monitored inventory levels and reported shortages to management for restocking needs.
- Conducted regular inspections to maintain cleanliness and organization in work areas.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
Sales Manager
American Mattress
Houston
02.2004 - 01.2008
- Led sales team to enhance customer engagement and satisfaction.
- Coordinated promotional events to increase product visibility and sales volume.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Supported sales team members to drive growth and development.
Education
Bachelor of Science - Social Services
Springfield College
Springfield, Massachusetts, MA05-2015
Associate of Arts - Marketing
Angelina College
Lufkin, TX01-1999
Skills
- Game officiating
- Conflict resolution
- Team supervision
- Customer satisfaction
- Sales strategy development
- Inventory management
Timeline
Official
Sportskind
01.2014 - Current
Supervisor
United Parcel Service, UPS
03.2008 - 12.2024
Sales Manager
American Mattress
02.2004 - 01.2008
Bachelor of Science - Social Services
Springfield College
Associate of Arts - Marketing
Angelina College