Steven Thomas Smith
Indian Harbour Beach,US
Summary
Highly resourceful and goal-driven professional with proven success in leading and implementing wide range of administrative, executive-support, and customer-related tasks within highly pressurized environments. Adept at streamlining data management, coordinating travel arrangements, and liaising with numerous stakeholders, including law enforcement agencies. Instrumental in fostering professional relationships with key stakeholders and building consensus across several organizational levels to promote enthusiastic and positive environment. Capable of leading on-site/remotely operating technology teams by instilling an inclusive culture built on trust, support, and clear communications at all levels of the function. Equipped with exceptional verbal/written communication skills complemented by a strong ability to solve problems, adaptability to change, working independently, and exceeding expectations.
Overview
34
34
years of professional experience
Work History
Parole/Probation Specialist
Florida Department of Corrections
02.2018 - 02.2019
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked effectively in fast-paced environments
- Demonstrated respect, friendliness and willingness to help wherever needed
- Passionate about learning and committed to continual improvement
Records Technician
Florida Department of Children and Families
02.2013 - 02.2018
- Performed as interface with local law enforcement agencies by collecting ten case reports and address data daily for precise data entry
- Enhanced operations for Child Neglect and Abuse Investigators through diligent data collection and interfacing with external agencies
- Streamlined visitor experience in Front Desk Receptionist role, ensuring efficient service and communication
- Successfully managed complex gift card program, addressing needs of underprivileged families
- Conducted comprehensive data collection from various agencies, bolstering child neglect and abuse investigations
- Enhanced operational efficiency for investigation team by managing retrieval and data entry of medical records.
Facilities and Safety Programs Administrator
Brevard Achievement Center
01.2006 - 02.2012
- Led computer records management system by facilitating training for 600+ employees and improving organizational procedures.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
- Cultivated strong relationships with vendors and partners supporting administrative operations
- Organized and updated databases, records, and other information resources
Police Officer
Melbourne Florida Police Department
04.1985 - 12.2005
- Provided public safety and maintained law and order by serving as patrol officer across diverse city sectors
- Managed array of administrative duties for senior staff to deliver high-quality results on-demand
- Conducted travel arrangements by efficiently managing payments and reimbursements
- Led Strategic Long-Range Planning Committee by steering strategic vision and long-term objectives
- Strategically coordinated training schedules for 160 officers, navigating changing shifts and off days each month
- Executed life-saving intervention for a critical health situation, ensuring immediate medical attention was administered
- Spearheaded local Police Memorial Day celebrations involving multi-agency coordination, event programming, and securing distinguished guest speakers
- Authored successful grants facilitating hiring of additional police personnel, thus boosting department manpower.
Education
Associates Degree - Liberal Arts
06.1990
United States Navy; E5 Honorable Discharge, Graduated top of class academically in the police academy
Skills
- Phone Answering
- Records Retention
- Filing Systems Expertise
- Records Management Systems
- Reading Comprehension
- Project Deadlines
- Appointment Scheduling
- Records Accuracy
Affiliations
Performed as a Police Youth Explorer for the Jacksonville, Fl Sheriff’s Office, working in every division/section possible (all prior to graduating high school)
Acted as Auxiliary (unpaid) Police Officer for the Jacksonville, Fl Sheriff’s Office
Operated as Police/Fire Telecommunicator (answer phones/worked police or fire radios) for the Jacksonville and Sheriff’s Office.
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Timeline
Parole/Probation Specialist - Florida Department of Corrections
02.2018 - 02.2019
Records Technician - Florida Department of Children and Families
02.2013 - 02.2018
Facilities and Safety Programs Administrator - Brevard Achievement Center
01.2006 - 02.2012
Police Officer - Melbourne Florida Police Department
04.1985 - 12.2005
Eastern Florida State College - Associates Degree, Liberal Arts
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