Steven W. Bass

Work History

T-Mobile

Birmingham, AL

03.2019 - 07.2020

Gathered Datasets for performance of cell phone towers and creating dashboards for management to find low performance towers and towers that were down and how long.
Showing patterns in performance to find underlying issues in towers.
Creating dashboards that was instrumental in meeting 5G deadline for having cell towers built.
Create dashboards to track shrink in inventory for inventory management team.
Creating dashboards for performance of cell towers pulling data using SQL queries and using Power BI to create dashboards for management to track.
Create dashboard for state of Alabama to use to track 5G project that includes new building, upgrading, and tracking problems with new Cell tower build out.
Create state and national dashboard for inventory tracking to track shrinkage resulting in overall decrease of 12% of shrink.
Tracking inventory, last scanned location, last scanned date, last scanned user to find lost inventory holding locations and users accountable for inventory that is given to them.

AT&T

Hoover, AL

06.2015 - 03.2019

Trained new hires with orientation, safety, and taught them everything they needed to know with Fiber, Copper IPTV, internet, DirecTV.
Developed the skills of PowerBI, Excel and the Microsoft suit of tools for RAN engineers, office workers, and report creators to show how data can be used in the business.
Developed the skills of RAN engineers and report creators how to use PowerBI and Excel.
Worked from basic functions of PowerBI such as importing data and scrubbing data to the more advanced features.
Used PowerBI and Excel to take the metrics data, such as customer satisfaction scores, production, and tool and material orders, from new hire technicians and creating reports for immediate supervisors to find weak areas of the technician and creating a training plan to improve the weak areas.
Helped to create the PowerBI training material and customized it for each department so the material is relevant to them.
Coached new hire technicians to set up networks, run cable, troubleshoot internet and DirecTV problems.
Taught the fundamentals of U-verse TV, DirecTV, home and business networks, home and business telephone types.

DirecTV

Hattiesburg, MS

02.2014 - 06.2015

Recruited and hired technicians for office brining positive impact on production and service numbers.
Created and distributed customized service reports using Excel and PowerBI to each supervisor in office to find low producing technicians to see if uptraining was needed.
Created uptraining material customized for technicians based on where technician was falling behind in what matrix was needed most.
Generated and distributed customized budget reports for management team on how much was spent on supplies, tools, and equipment.
Created inventory spreadsheet for managers to keep up with what tool was given to which technician to find problems with technicians losing tools helping save over $200,000 in spending for tools over period of year for one office.
Helped implement and create safety protocols for office and communicate them to management and technician team to make sure all OSHA and DirecTV policies were followed.
Maintained safety policies by leading by example model and going in field to conduct safety checks on technicians to make sure all safety policies were followed helping bring down safety violations by 35% over time in position.

DIRECTV

Hattiesburg, MS

01.2014 - 01.2015

Coached New Hire technicians and management team in deep understanding of how DirecTV system worked and how to be most efficient technicians and managers.
Trained team on new technologies that are being brought to customers and trained everyone on how it worked.
Conducted safety checks on management and technicians to make sure OSHA and DirecTV policies are adhered to.
Coached over 300 technicians and 15 managers in how DirecTV functioned.
Training in scenarios based on problems that are commonly found in field and how to handle problem as well as how to handle customer in tense situations.