Steven W Hicks
Fort Myers,FL
Summary
Sales and Finance Manager with extensive expertise in subprime lending, client relations, and dealership operations. Demonstrates proficiency in optimizing inventory and implementing effective sales processes, driving profitability and customer satisfaction. Passionate about team leadership and process improvement, consistently fostering a culture of excellence and innovation in sales management.
Overview
23
23
years of professional experience
Work History
Sales Manager
Dixie Buick GMC
07.2024 - 02.2025
- Led a successful sales team of 16 by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Recruited, interviewed and hired employees.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Desked and submitted deals.
- Inventory optimization through data-driven wholesale management, focusing on market analysis and profitability metrics to enhance dealership performance.
- Implemented transformation of customer experience strategies , implementing modern engagement practices that elevate brand.
Sales/ Finance Manager
Lee Auto Group
10.2021 - 07.2024
- Specialized in Subprime lending.
- Spearheaded cost-reduction initiatives in reconditioning processes while maintaining quality standards.
- Built strong relationships with financial institutions and lenders to secure optimal financing terms for customers with varying credit profiles.
- Implemented innovative financing solutions for diverse customer segments while managing credit approvals and maintaining compliance with lending regulations.
- Cultivated high-performing sales teams through personalized mentoring and skill development programs, establishing customer-centric practices across departments
- Orchestrated comprehensive vehicle acquisition strategies through trade-ins, direct purchases, and auction channels while managing inventory presentation
- Led strategic pricing initiatives and process improvements, resulting in enhanced profit margins and optimized sales performance across dealership operations.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Averaged over $2000.00 per copy on backend and $3500.00 front gross over my tenure.
Sales Assocaite
Hyundai of Fort Myers
02.2020 - 10.2021
- Guided customers through vehicle selection process, addressing concerns and matching requirements with optimal solutions while fostering long-term relationships
- Developed comprehensive vehicle feature presentations tailored to individual customer needs, building trust and repeat business
- Guided clients in purchase choices, achieving flawless customer satisfaction scores
Sales/Finance Coach
EchoPark Automotive
06.2017 - 02.2020
- Trained new hires, enhancing team efficiency and collaboration.
- Mentored sales professionals in advanced negotiation techniques, fostering skill development and enhancing customer relationship management
- Implemented streamlined sales processes and coaching methodologies, elevating team performance and customer experience standards
- Cultivated high-performing team culture through strategic leadership, earning MVP recognition for exceptional team development
- Analyzed sales performance metrics to identify growth opportunities, implementing targeted solutions that strengthened team capabilities
- Analyzed sales performance metrics to identify growth opportunities, implementing targeted solutions that strengthened team capabilities
- Monitored contracts in transit to prevent funding delays
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Averaged 68% service contract penetration and $2400.00 PRU over my tenure.
Sales Associate
Ferguson Buick GMC
10.2016 - 06.2017
- Managed end-to-end sales documentation, ensuring accurate paperwork processing while maintaining compliance with dealership protocols
- Led automotive sales initiatives achieving 20 units monthly average, while maintaining perfect Customer Satisfaction Index scores and ensuring meticulous documentation compliance
- Implemented personalized vehicle matching approach, connecting customers with ideal vehicles while maintaining high satisfaction rates
Sales Manager
K&B Construction
11.2001 - 06.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Initiated and executed strategic outreach, expanding client base and driving sales growth.
- Cultivated strategic partnerships with design firms while executing targeted prospecting campaigns, resulting in expanded client portfolio and enhanced market presence
- Orchestrated client engagement events and networking functions within budget constraints, strengthening business relationships and fostering brand loyalty
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Education
Finance - Accounting And Finance
Northern Illinois University
Dekalb, ILSkills
- Sales team training
- Staff management
- Personable and friendly
- Problem-solving skills
- Building relationships
- Team development
- Inventory Management
- Contract Management
- Process Improvement
- Product knowledge
- Team motivation
- Subprime lending
Timeline
Sales Manager
Dixie Buick GMC
07.2024 - 02.2025
Sales/ Finance Manager
Lee Auto Group
10.2021 - 07.2024
Sales Assocaite
Hyundai of Fort Myers
02.2020 - 10.2021
Sales/Finance Coach
EchoPark Automotive
06.2017 - 02.2020
Sales Associate
Ferguson Buick GMC
10.2016 - 06.2017
Sales Manager
K&B Construction
11.2001 - 06.2015
Finance - Accounting And Finance
Northern Illinois University
Similar Profiles
Ryan RobinsonRyan Robinson
Sales/Finance Mgr at Stoops Buick GMC, Stoops Buick GMCSales/Finance Mgr at Stoops Buick GMC, Stoops Buick GMC
Gabriel PenaGabriel Pena
Auto Technician at Shortline Buick GMC, Suss Buick Pontiac GMCAuto Technician at Shortline Buick GMC, Suss Buick Pontiac GMC
Corey SassCorey Sass
Service Advisor at #1 Cochran Buick GMC (Formally Sweeney Buick GMC)Service Advisor at #1 Cochran Buick GMC (Formally Sweeney Buick GMC)
FRANCES SAYRESFRANCES SAYRES
High School Mathematics Teacher at Labelle High SchoolHigh School Mathematics Teacher at Labelle High School
Ronyia AyeshRonyia Ayesh
Assistant Manager at StorQuestAssistant Manager at StorQuest