Steven William Graham
Reynoldsburg
Summary
Motivated and reliable IT technician with hands-on experience in warehouse operations, hardware repair, and customer support. Skilled in troubleshooting, multitasking, and working both independently and collaboratively. Physically capable, safety-conscious, and eager to grow within a stable, supportive company. Fluent in Spanish and Catalan, with basic English skills, and a strong commitment to improving communication abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head of IT Department
The British College of Andorra
Andorra
10.2021 - 02.2022
- Managed all IT-related operations, including hardware and software troubleshooting.
- Provided Level 1 and Level 2 technical support to staff and students.
- Maintained IT inventory, and ensured system reliability.
- Administered and monitored network devices, including switches, routers, and servers.
Helpdesk & Systems Administrator
Megahertz Andorra
Andorra
10.2021 - 01.2022
- Provided Level 1 and 2 IT support to internal users and clients, including troubleshooting hardware, software, and network issues.
- Installed, configured, and maintained Windows and Linux servers.
- Managed MikroTik routers and Ubiquiti networks across multiple client sites.
- Performed on-site and remote support for users, ensuring timely issue resolution.
- Responsible for POS system installations and technical support.
- Monitored system performance, performed routine maintenance, and resolved incidents.
- Maintained an inventory of IT equipment, and ensured documentation of technical procedures.
- Collaborated with the sales department for technical pre-sales support and customer consultations.
Fiber Optic Installer
Orange, Vodafone, Dominion
Lleida
02.2018 - 09.2019
- Installed and maintained fiber optic and ADSL lines in residential and commercial environments.
- Conducted troubleshooting and repairs of wiring issues, ensuring systems met operational standards.
- Utilized specialized tools for cable routing, lifting, and port configuration.
- Followed strict safety protocols while working at heights and in complex environments.
- Configured network ports, and provided solutions to optimize system performance.
- Worked closely with clients to ensure minimal service disruption during installations and repairs.
Administrative Assistant / Hardware Technician
MicroSeu S.L
Lleida
02.2015 - 11.2018
- Assisted in inventory management and sales tracking, ensuring accurate stock levels, and timely order fulfillment.
- Provided customer service and technical support, addressing inquiries, and resolving issues efficiently.
- Repaired hardware, including mobile devices, ensuring functionality, and extending product lifespan.
- Maintained organized records and managed warehouse materials, optimizing storage and retrieval processes.
- Collaborated with internal teams to ensure smooth operations across multiple departments.
Education
Associate of Science - Associate's Degree in Information Technology
Institut Joan Brudieu
La Seo De Urgell03-2020
Technical Diploma - IT Technician & Administrative Management Technici
Institut Joan Brudieu
Seo De Urgel06-2018
High School Diploma -
Institut Ies Vila-Seca
Vila-Seca06-2013
Skills
- Strong problem-solving and multitasking abilities
- Excellent attention to detail
- Physically fit: comfortable lifting 50 to 70 lbs, and working at heights
- Effective in both team-based and independent roles
- Basic knowledge of warehouse operations and hardware handling
- Fluent in Spanish and catalan; basic English (actively improving)
Certification
- Google IT Support Professional Certificate
Issued by Google / Coursera
Languages
English
Limited
Spanish
Native/ Bilingual
Catalan
Full Professional
Timeline
Head of IT Department
The British College of Andorra
10.2021 - 02.2022
Helpdesk & Systems Administrator
Megahertz Andorra
10.2021 - 01.2022
Fiber Optic Installer
Orange, Vodafone, Dominion
02.2018 - 09.2019
Administrative Assistant / Hardware Technician
MicroSeu S.L
02.2015 - 11.2018
Associate of Science - Associate's Degree in Information Technology
Institut Joan Brudieu
Technical Diploma - IT Technician & Administrative Management Technici
Institut Joan Brudieu
High School Diploma -
Institut Ies Vila-Seca
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