Steven Y. Lugo Muñoz
Fort Myers,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Medical Delivery Driver
Cardinal Health
Fort Myers, FL
02.2024 - 01.2026
- Collaborated with healthcare professionals to coordinate urgent delivery requests effectively.
- Operated delivery vehicles to ensure timely transport of medical supplies and equipment.
- Maintained accurate records of deliveries and inventory for compliance and tracking purposes.
- Trained new drivers on best practices for safe driving and customer service standards.
- Collaborated with pharmacists to ensure proper medication storage during transport and delivery.
- Streamlined delivery process by utilizing GPS technology for accurate navigation and time management.
Ground Delivery Driver
FedEx
Ortiz Ave, Fort Myers Fl
01.2020 - 05.2023
- Operated delivery vehicles safely, adhering to all traffic regulations and company policies.
- Managed route planning efficiently to ensure timely deliveries across designated areas.
- Collaborated with dispatch teams to optimize routes based on real-time conditions and feedback.
- Trained new drivers on best practices for safety, efficiency, and customer interaction techniques.
Maintenance ( Pressure Washing)
Family Business
Cape Coral
08.2020 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Line Cook Trainer
Travesia Restaurant
Quebradillas Puerto Rico
09.2017 - 07.2020
- Trained new line cooks on food preparation techniques and safety protocols.
- Developed standardized recipes to ensure consistency in quality and presentation.
- Oversaw kitchen operations, ensuring timely service and adherence to health regulations.
- Collaborated with management on menu planning and ingredient sourcing strategies.
Customer service
Hotel Marriott, Aguadilla
Aguadilla, Puerto Rico
02.2014 - 03.2016
- Enhanced visitor experience by providing friendly and informative customer service.
- Provided exceptional customer service, addressing clients'' concerns, and offering appropriate resolutions.
- Maximized park attendance by providing excellent customer service to guests.
- Increased customer service success rates by quickly resolving issues.
Line Cook
Cafeteria Paco
Camuy Puerto Rico
01.2012 - 11.2015
- Prepared high-quality meals following standardized recipes and presentation guidelines.
- Operated kitchen equipment safely and efficiently, ensuring compliance with health regulations.
- Trained and mentored junior line cooks on food preparation techniques and kitchen protocols.
- Collaborated with kitchen staff to streamline workflow during peak service hours.
Education
Technic - Culinary Arts, Refrigeration
Instituto de Banca y Comercio Inc
Aguadilla2014
Refrigeration
Unitec of PR
Camuy, Puerto Rico2012
High School Diploma -
High school, Manuel Ramos Hernandez
Quebradillas Puerto Rico2011
Skills
- Supply Management
- Customer service
- Equipment monitoring
- Safe driver training
- Logistics knowledge
- Map reading and navigation skills
- Familiarity with DOT regulations
- Conflict resolution
- Teamwork
- Leadership
- Communication
- Adaptability
Languages
Spanish
Native Language
English
Beginner (A1)
Timeline
Medical Delivery Driver
Cardinal Health
02.2024 - 01.2026
Maintenance ( Pressure Washing)
Family Business
08.2020 - 01.2021
Ground Delivery Driver
FedEx
01.2020 - 05.2023
Line Cook Trainer
Travesia Restaurant
09.2017 - 07.2020
Customer service
Hotel Marriott, Aguadilla
02.2014 - 03.2016
Line Cook
Cafeteria Paco
01.2012 - 11.2015
Refrigeration
Unitec of PR
High School Diploma -
High school, Manuel Ramos Hernandez
Technic - Culinary Arts, Refrigeration
Instituto de Banca y Comercio Inc