Stephen Robles
SAN ANTONIO,United States
Summary
Achieved significant customer satisfaction improvements and operational efficiencies as Assistant Branch Sales Manager at National Whole Sale Supply. Expertise in building loyal customer relationships to create recurring revenue. Extensive background and extraordinary skills in the HVAC industry has provided exceptional knowledge and assistance with navigating through all aspects of equipment sales, labor, and customer population.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Branch Sales Manager
National Whole Sale Supply
03.2024 - Current
- Developed strong rapport with clients through proactive engagement, resulting in increased customer satisfaction ratings.
- Oversaw inventory management within the branch, ensuring optimal stock levels were maintained to meet customer demands.
- Resolved customer complaints to maintain high level of satisfaction.
- Worked closely with the Branch Manager to develop long-term growth plans for the branch, setting ambitious yet attainable goals for the team.
- Worked directly with customers and associates to handle internal and external complaints and objections.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Set pricing strategy and discount rates.
- Managed branch sales, customer service, finances and recordkeeping.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
HVAC Service Technician
Texas Chiller Systems
05.2013 - 09.2023
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Assisted team members with a variety of chillers (i.e., centrifugal, air-cooled, hybrid, magnetic bearing, and heat recovery) troubleshooting, and diagnostics.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Efficiently troubleshot and repaired a wide range of chillers, boilers, cooling towers and refrigeration equipment to cut company costs and maximize productivity.
- Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
- Developed detailed maintenance schedules for commercial and residential HVAC systems to maximize equipment lifetimes.
- Documented and resolved commercial HVAC issues which led to favorable customer and company outcomes.
- Used computer software systems to complete full diagnostic and repair reports per company protocol and customer requests.
Factory Supervisor
Taprite
04.2011 - 05.2013
- Oversaw factory personnel scheduling.
- Supported improvement philosophy and factory-related principles.
- Supervised factory production disciplines for efficient output.
- Supervised ongoing daily production phases.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Interpreted work order information and specifications to plan, schedule, and complete jobs precisely.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Managed staff hiring, training, and supervision.
- Oversaw loading and unloading of packages in the warehouse.
- Oversaw, coached, and evaluated 4 production lines with a total of 8 employees per line.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
Education
Heating Ventilation Air Conditioning Certificate -
St. Philip's College
San Antonio, TX12.2012
High School Diploma -
Earl Warren High School
San Antonio, TX06.2007
Skills
- Client Relations
- Staff Training and Development
- Teamwork and Collaboration
- Direct Sales
- Account Servicing
- Relationship Building
- Market intelligence
- Quote Preparation
- Branch operations
- Customer Billing
- Shipping and Receiving Oversight
- Account Management
- Employee Coaching
- Customer Service
- Safety Procedures Adherence
- Expertise in Installations
- Service Ticket Accuracy
- Installation and Repair
- Quality Assurance
- Low and High Voltage
- Project Management
- Equipment Diagnosis and Troubleshooting expertise
Certification
- Department of Labor - Certificate of Completion- 5-year HVAC Apprenticeship program.
- Amcon Controls, INC.- Certificate of Completion- Fundamentals of Pneumatic Controls
- Entech Sales and Service, INC. - Certificate of Completion 40hrs.- Carrier Centrifugal Teardown Training
- Occupational Safety and Health Administration (OSHA)- Certificate of Completion 30hrs.- Construction Safety and Health
Timeline
Assistant Branch Sales Manager
National Whole Sale Supply
03.2024 - Current
HVAC Service Technician
Texas Chiller Systems
05.2013 - 09.2023
Factory Supervisor
Taprite
04.2011 - 05.2013
Heating Ventilation Air Conditioning Certificate -
St. Philip's College
High School Diploma -
Earl Warren High School
- Department of Labor - Certificate of Completion- 5-year HVAC Apprenticeship program.
- Amcon Controls, INC.- Certificate of Completion- Fundamentals of Pneumatic Controls
- Entech Sales and Service, INC. - Certificate of Completion 40hrs.- Carrier Centrifugal Teardown Training
- Occupational Safety and Health Administration (OSHA)- Certificate of Completion 30hrs.- Construction Safety and Health
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