Steve Snoddy
Richardson,TX
Summary
Highly enthusiastic and dedicated individual with experience in Billing Analysis/Operations, Invoicing, Accounting AP/AR, Telecom & Audio/Video Installation, Table Management, Risk Analysis, Integrations, Project Management, Administrative Assisting, Marketing, Branding, Graphic/Web/UX/IX Designing. Quality Assurance, Technical Support, Retention, Collections, Customer Service, and Data Entry. Highly organized and meticulous with experience in remote/office setting while working self-sufficiently. Skilled professional committed to addressing concerns with speed, accuracy and professionalism as well as retain satisfaction with conflict resolution. Ability to think outside the box and innovate and develop new ideas and for company growth. Resourceful and dependable representative who consistently meets and exceeds productivity goals with proven problem solving ability and experience in developing and implementing innovative solutions. Dedicated to grow in a positive direction for my employer and to grow into a long-term reputable position.
Overview
26
26
years of professional experience
Work History
Billing Analyst / Table Management / Risk Analyst
Securus Technologies
03.2016 - Current
- Review MSA's (Master Service Agreement) to ensure rates and government Regulatory fees are compliant with FCC regulations
- Integrate new account setup, product rates, regulatory fees for numerous Teleom products and services to comply with FCC regulations and auditing requirements.
- Verify all rate changes made by the Sr. Billing Reporting Analyst for accuracy. This is an internal audit requirement as well as important for FCC compliance.
- Collaborate and work closely with other departments: Account Payables/Receivables, Regulatory, Project Managers, Integrations, Account Managers, IT Developers, Product Development, Collections, Tech Support, 3000+ Correctional Facilities, Customer Service, Risk Management
- Manage, process and distribute daily, weekly, monthly invoices, refunds/check request, credit memos for products and services, ensure that GP batches meet quality standards\expectations and are distributed timely to 3000+ facilities nationwide. Serve as team SME (subject matter expert) for this product. Conducted regular account reconciliations to verify invoice accuracy, resulting in reduced disputes and improved cash flow management. Process invoice exception revisions and submit all adjustments to accounting prior to month end close.
- Manage mailbox correspondences and respond to all facility invoice/refund/payment inquiries, by conducting research, reconciliation, and analysis to determine if an invoice adjustment is needed for the facilities and accounting staff. Provide analysis and collaboration recommending process improvements to management and facility staff.
- Manage all Satellite Monitoring Account requests and Integrate New Agency Accounts via correct account hierarchy and ensure that all rate changes are verified for audit compliance.
- Monitor and research media product transfers, research and reprocess transactions when an exception occurs.
- Perform weekly verification of all Tram’s circuits and ensure that any record imbalances were addressed via IT ticket.
- Trained team members on internal billing procedures, fostering a collaborative work environment for continuous improvement.
- Enhanced support to facilities with timely and accurate billing information, resolving disputes promptly and professionally.
Owner, Graphic Designer, Brand Developer, Multimedia Designer, Professional DJ
Soulsonic Productions
06.1998 - Current
- Advise clients with best appropriate solution to their visual communication and audio needs
- Provide graphic designs, logos, menus, posters, flyers, business cards, photo/video editing, mobile DJ & lighting
- Present creative concepts to clients
- Execute agency-level creative solutions within brand guidelines and within budget
- Create and manage budgets and timelines and manage client expectations, by building and maintaining open dialogue
- Liaise with third-party vendors as required
- Consistently provide innovate ideas that put forth imaginative alternatives and traditional approaches
- Build effective client relationships based on trust, flexibility, and professionalism
- Demonstrates desire for quality
- Demonstrate effective time management skills and ability to manage several projects simultaneously and exhibit confidence and possess excellent communication skills
- PC/MAC platform, advanced skills in Adobe Creative Cloud: Illustrator, Photoshop, Flash, Dreamweaver, InDesign, After Effects, Premier, Microsoft Office 365, Quickbooks, Pro Tools, Reason 8.0, Serato DJ Pro, Serato Video
Trip Manager/Administrative Assistant
Rovia
09.2014 - 08.2015
- Coordinate and manage all operational, administrative and changes as it relates to DreamTrip from point of sale to post departure
- Ensure daily operations are functioning efficiently and within specifications of company assigned KPI's and SLA's
- Reconcile invoices and set up for payment
- Liaise with Product Development Specialist to ensure services are secured and achieved commensurate with bookings and requirements of DreamTrip travelers
- Manage all additions of room blocks, notify content, specialist and In-Destination Department of changes
- Reconcile invoices to rooming list and breakout all associate costs for In-Destination Department and Platinum
- Review contracts and create reminder dates for payments/rooming list/flight manifest on all trips
- Work within close team demonstrating proactive 'can do' and service orientated approach
- Work effectively across inter-departmental / inter-company lines, as well as international and culturally diverse customer base and company infrastructure
- Log contracts in SharePoint, with appropriate coding, review contract cover sheet for accuracy
- Print out contract and cover sheet and process through appropriate signers based on total room revenue
- Log Deposits, subsequent payments, final payment, rooming list dates
- Enter hotel in Commission log and document date to send invoice for collections
- Demonstrated ability to train, develop and motivate entry level personnel
- Provided high level of customer service and retention and sales tactics, multi-tasking skills, high problem solving skills, adapt to multi-phone line and multi-software systems, proved high levels of written and verbal communication.
Marketing, Tech Support, Quality Assurance, Retention
Iqor (Metro PCS)
09.2009 - 06.2013
- Collected customer feedback to develop Q1-Q4 marketing reports regarding closing of customer accounts and products through IVR customer surveys and outbound data collections for Metro PCS
- Implemented and innovated new concepts and products for Q4 launch
- Report bugs and work with developers to resolve software/product malfunctions and reconciled public relations with conflict resolution
- Screened quality assurance calls to provide positive coaching to strengthen employee skill set
- Helped organize and develop new departments for company growth
- Provided in-depth step-by-step technical support for products/services/website and used those statistics to develop reports for company growth
- Experience with high performance call centers in fast pace environments
- Demonstrated ability to train, develop and motivate entry level personnel
- Provided high level of customer service and retention tactics, multi-tasking skills, high problem solving skills, adapt to multi-phone line and multi-software systems, proved high levels of written and verbal communication with AVP & CEO of IQOR and Metro PCS Management.
Regional Event Manager
Amusitronix
06.2006 - 12.2008
- Traveled to Southwest and Southeast regions of U.S. setting up and breakdown of a/v equipment, virtual reality simulators, games, green screen photography/video for well known clients at conventions, trade shows, expos, and private events.
- Developed detailed Event and Expense/Per-Diem reports, documenting all aspects of each event and expenses.
- Assisted CEO with sales and marketing through social media outlets.
- Applied high level of time management. problem solving skills, written and verbal communications with clients.
- Held weekly conference meetings between Dallas, St. Louis and New York offices regarding past/future events and implemented solutions for event success
- Maintained routine checkup on virtual reality and audio/video equipment and vehicles.
- Developed and distributed event surveys to gather feedback and assess event success to discuss during weekly conference.
Education
Associate of Applied Science - Design Communications, Web Development
Dallas College, North Central Texas College
Farmers Branch, North Lake, Texas05.2020
Skills
- Skilled in: Microsoft Office 365, Salesforce CRM, Sharepoint, Taskray, Great Plains (GP), DocLink, MS SQL Server, Oracle, ThreatMetrix, iQ Analytics, MS Teams, Google Docs, Filezilla, Adobe Software: Acrobat, InDesign, Illustrator, Photoshop, Flash, Dreamweaver, After Effects, Premier Pro, Bridge, Serato Pro, Serato Video, Pro Tools, OBS Studio, SLOBS, Elgato, Twitch, Social Media Platforms
- Strong problem-solving, troubleshooting, multi-tasking skills, high level time management and organization skills, attention to detail dedication, conflict and dispute resolution proficiency, devoted to data integrity, critical/analytical thinking and professionalism, Adapt to multi-software & multi-line systems, 45 WPM
- Telecommunication, Audio/Video installation
- Quality assurance, Interpersonal Skills, Self Motivation, Adaptability Continuous Improvement, Dispute Resolution, Teamwork and Collaboration, Coaching and training
- System Integration Design, Collections, Technical Support, Accounts Payables, Accounts Receivables, Billing and Invoicing, Account Reconciliation, Billing systems and software, Project Management, Month-end closing procedures, Invoice and Payment Processing, General Ledger Entries
- Graphic Design, Branding, Marketing, Social Media Management, Web Development, UI/UX Design
Accomplishments
- Associate of Applied Science in Design Communications/Web Development
- Member of Alpha Delta Pi Chapter of Phi Theta Kappa Honor Society, 3.95 GPA, Dean's List
- Received numerous outstanding achievement awards for recognition of excellent service and attendance, developing and implementing innovative solutions, and going above and beyond for employers.
- Proud Supporter for numerous charities such as Hope Kids, St. Baldricks, The Arthritis Foundation, American Diabetes Association, Alzheimer's Association, United Way, USO, Toys For Tots, Garland Animal Shelter, Lakepointe Baptist Church
- Professional DJ for 25+ years for numerous corporate events, weddings, venues, and employers
References
Professional business and academic references available upon request.
Timeline
Billing Analyst / Table Management / Risk Analyst
Securus Technologies
03.2016 - Current
Trip Manager/Administrative Assistant
Rovia
09.2014 - 08.2015
Marketing, Tech Support, Quality Assurance, Retention
Iqor (Metro PCS)
09.2009 - 06.2013
Regional Event Manager
Amusitronix
06.2006 - 12.2008
Owner, Graphic Designer, Brand Developer, Multimedia Designer, Professional DJ
Soulsonic Productions
06.1998 - Current
Associate of Applied Science - Design Communications, Web Development
Dallas College, North Central Texas College
Similar Profiles
Paige Heikkila, CPCPaige Heikkila, CPC
Quality Assurance Specialist at Securus TechnologiesQuality Assurance Specialist at Securus Technologies
Sharise CushionSharise Cushion
Field Site Administrator at Securus TechnologiesField Site Administrator at Securus Technologies
Franchesca Tia WilderFranchesca Tia Wilder
Communication Analyst at Securus TechnologiesCommunication Analyst at Securus Technologies