Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Stevey Ross

McKinney,TX

Summary

Career driven in any environment to complete the job while exceeding expectations to ensure the best experience for any current or future clientele. A versatile Business Manager, excelling in staff development, successful business growth and experience in leading team to exceed sales goals. Collaborative communicator, known for fostering strong business relationships, ensuring client satisfaction and prioritizing organizational objectives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Manager

Dillards Department Store
Allen, Texas
10.2023 - 10.2024
  • Managed staff members who worked in Cosmetics, providing guidance, direction, and structure to ensure my department was successful.
  • Organized events to promote product development.
  • Provided training for new employees.
  • Organized meetings at the beginning of every month with staff to cover the month's objectives, timelines, and/or to receive any questions or concerns.
  • Gather and report sales goals, year-to-date, and sales per hour updates to management daily.
  • Handle chargebacks and all financial records.
  • Engagement with customers, making them feel important upon arrival, and overall satisfied during departure.
  • Attending manager training sessions multiple times a year to receive information on new products being released.
  • Advised and participated in maintaining a clean environment for customers.

Waitress Trainer

Amora Lounge
Mckinney, Texas
08.2022 - 02.2023
  • Advising and preparing on-site training for staff members on customer service, food safety, and proper table setting.
  • Managing the flow of customers and table assignments.
  • Assisting with any complaints, questions, or concerns.
  • Reviewed waitstaff performance regularly by observing them interacting with customers.
  • Encouraging a healthy environment among all waitstaff.
  • Handled financials that would be distributed at the end of each night for tip share.
  • Explained goals and expectations required of trainees.

Closing Manager

Chicken Express - Katy
Frisco, Texas
09.2016 - 09.2022
  • Prepared closing documents, such as money counts for each register, notes/receipts, and locking them in the safe each night.
  • Locking up the store each night efficiently.
  • Operated cash registers, credit card machines and other related equipment accurately.
  • Assigned closing duties to the staff.
  • Answered customer inquiries regarding menu items, prices, promotions and special offers.
  • Clean food stations, including washing racks, throwing away food at closing time, and wiping down.
  • Keeping track of schedules for each week.
  • Communicating effectively with staff to ensure they provide the best customer service, time efficiently.

Education

Bachelor of Science - Nursing

Collin County Community College
Plano, TX
06-2026

High School Diploma -

Frisco Independence High School
Frisco, TX
06-2018

Some College (No Degree) - Political Science

Texas Southern University
Houston, TX

Skills

  • Customer service
  • Staff Development
  • Employee management
  • Problem Solving
  • Teamwork and collaboration
  • Time management
  • Skilled in Microsoft Office
  • Efficient and detail-oriented
  • Business Intelligence
  • Financial planning

Certification

  • Esthetician License

Timeline

Business Manager

Dillards Department Store
10.2023 - 10.2024

Waitress Trainer

Amora Lounge
08.2022 - 02.2023

Closing Manager

Chicken Express - Katy
09.2016 - 09.2022

Bachelor of Science - Nursing

Collin County Community College

High School Diploma -

Frisco Independence High School

Some College (No Degree) - Political Science

Texas Southern University

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Stevey Ross