Stevey Nichole Blea
Customer Service
Thornton,CO
Summary
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
20
20
years of professional experience
4
4
Certification
Work History
Professional House Cleaner
Olivia's Cleaning Services
01.2008 - Current
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
- Managed workload across Number houses and satisfied customer needs for cleaning standards and details.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
- Fostered long-lasting professional relationships with clients, leading to repeat business and a positive reputation in the industry.
- Provided exceptional customer service by addressing concerns promptly and adapting services based on feedback received from clients.
- Delivered aesthetically pleasing results with expert furniture arrangement, maximizing space utilization within rooms.
Personal Banker
Academy Bank
01.2018 - 01.2022
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Key holder
Hairstylist/ Receptionist
Great Clips Salon
01.2013 - 01.2016
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Increased salon revenue by upselling products and additional treatments during appointments.
Data Research Analyst
Denver Health ( Medicaid Dep.)
01.2005 - 01.2007
- Conducted in-depth research to identify trends, patterns, and anomalies within large datasets.
- Collaborated with cross-functional teams to develop data-driven solutions for complex business challenges.
- Enhanced data accuracy by implementing rigorous quality control measures and data validation procedures.
- Contributed to the successful completion of high-priority projects by ensuring timely delivery of accurate research findings.
Education
Cosmetology - Cosmetologist
Empire Beauty School
Lakewood, CO01.2013
GED -
Front Range Community College
Westminster, CO01.2004
Skills
- Chemical handling
- Sanitizing skills
- Reliability and punctuality
- Professional appearance
- Customer service
- Multitasking and organization
- Exceptional time management
Certification
- Occupational Safety and Health Administration (OSHA) 10-Hour General Industry Training - OSHA Training Institute Education Centers.
- ServSafe Food Handler's Certification
- Google IT Support Professional Certificate
- Colorado Driver's License
- Cosmetology Empire Beauty School 2013
Timeline
Personal Banker
Academy Bank
01.2018 - 01.2022
Hairstylist/ Receptionist
Great Clips Salon
01.2013 - 01.2016
Professional House Cleaner
Olivia's Cleaning Services
01.2008 - Current
Data Research Analyst
Denver Health ( Medicaid Dep.)
01.2005 - 01.2007
Cosmetology - Cosmetologist
Empire Beauty School
GED -
Front Range Community College
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