Stevi Schiltz
Summary
Dependable Server, successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Server
Chuy's
03.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Customer Service Representative
Support Services Group-SSG
12.2022 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Server Shift Leader
Rosatis Pizza
06.2021 - 11.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
- Increased team productivity with thorough training sessions and consistent performance feedback.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Assisted in the development of seasonal promotions, increasing customer engagement and repeat business.
- Reduced wait times for guests by optimizing table turnover rates through proactive communication with servers.
- Provided support to other team members when needed.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
Hostess
Olive Garden
06.2020 - 09.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Education
High School Diploma -
West High School
West, TX05.2022
Skills
- Safe Food Handling
- Beverage Preparation
- Table Setting
- Supply Restocking
- Guest Engagement
- Food Delivery
- Food Running
- Hospitality Service Expertise
- Cash Handling
- Professional Appearance
- Order Accuracy
References
References available upon request.
Timeline
Server
Chuy's
03.2023 - Current
Customer Service Representative
Support Services Group-SSG
12.2022 - 05.2023
Server Shift Leader
Rosatis Pizza
06.2021 - 11.2022
Hostess
Olive Garden
06.2020 - 09.2021
High School Diploma -
West High School
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