Motivated business professional bringing 10 + years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Business Owner/Operator
SignSmith, Inc.
06.2020 - 05.2022
Oversaw end-to-end business processes to maintain proficiency and profitability.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Put together realistic budgets based upon costs and fees for successfully operating business.
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Prepared bank deposits and handled business sales, returns and transaction reports.
Owner/Operator
Stevie's Elite Athletics, Inc.
05.2012 - 05.2022
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Established foundational processes for business operations.
Evaluated suppliers to maintain cost controls and improve operations.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Prepared bank deposits and handled business sales, returns and transaction reports.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Put together realistic budgets based upon costs and fees for successfully operating business.
Interacted well with 300 + customers to build connections and nurture relationships.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Managed purchasing, sales, marketing and customer account operations efficiently.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Oversaw end-to-end business processes to maintain proficiency and profitability.
Administrative Assistant
Sacred Heart Medical Group
09.2010 - 07.2011
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Processed customer orders accurately and within agreed timeframes to meet service standards.
Managed filing system, entered data and completed other clerical tasks.
Assisted coworkers and staff members with special tasks on daily basis.
Volunteered to help with special projects of varying degrees of complexity.
Product Specialist
AT&T
08.2007 - 07.2009
Continually expanded knowledge of AT&T product line.
Responded to customer inquiries and provided technical assistance over phone and in person.
Created user accounts and assigned permissions.
Researched product's technical specifications and accurately communicated information.
Logged phone numbers and email addresses to contact customers for follow-ups.
Trained and provided coaching to [Number] junior team members.