Stevie Bell
Eustis
Summary
Responsible professional with experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving processes and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager
Walmart
04.2022 - 02.2023
- Increased sales by106% with special displays and promotions
- Managed inventory control, cash control and store opening and closing procedures
- Managed store246 employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Analyzed and interpreted store trends to facilitate planning
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Lead
Walmart
12.2019 - 04.2022
- Answered questions about store policies and addressed customer concerns
- Reviewed daily financial records and reports and identified deficiencies in need of attention
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
- Mentored team members to develop their skills, resulting in multiple promotions within the company.
Asset Protection Manager
Walmart
01.2017 - 12.2019
- Supervised surveillance, detection, and criminal processing related to theft and criminal cases
- Directed installation of covert surveillance equipment, such as security cameras
- Monitored compliance to operational, safety, and inventory control procedures, including physical security standards
- Maintained databases such as bad check logs, reports on multiple offenders and alarm activation lists
- Involved career criminals and organized group activities
- Verified correct use and maintenance of physical security systems, such as closed-circuit television, merchandise tags, and burglar alarms
- Trained loss prevention staff, retail managers, or store employees on loss control and prevention measures
- Recommended improvements in loss prevention programs, staffing, scheduling, and training
- Ensured compliance with company policies and procedures
Assistant Manager, Customer Service
Walmart
01.2010 - 01.2017
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
- Oversaw the onboarding process for new employees, providing comprehensive training materials and guidance throughout their initial weeks on the job.
Serve
Woodys Library Restaurant
02.2007 - 01.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Receptionist Administrator
Remax Ability Plus Realty
03.2005 - 02.2007
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Education
Certification - Physical Therapy Aide
Penn Foster Career School
Scranton, PA05-2008
High School Diploma -
Carmel High School
Carmel, IN05-2007
Skills
- Management Training
- Standards and Practices
- Safety and Security Enforcement
- Disciplinary Enforcement
- P&L Administration
- Profit and Loss Statements
- Customer Service
- Inventory Management
- Payroll Management
- Administrative Management
- Staff Supervision
- Supply Ordering
- Financial Statement Review
- Verbal and Written Communication
Accomplishments
- Received top woman in leadership award for IN/IL/KY region in 2014
- Assistant Manager of 16th Academy (training location) facility in the U.S.
- Most internal theft/policy violation investigations in the Central Florida region for 2019
Certification
Food Safety Certified
Timeline
Store Manager
Walmart
04.2022 - 02.2023
Store Lead
Walmart
12.2019 - 04.2022
Asset Protection Manager
Walmart
01.2017 - 12.2019
Assistant Manager, Customer Service
Walmart
01.2010 - 01.2017
Serve
Woodys Library Restaurant
02.2007 - 01.2010
Receptionist Administrator
Remax Ability Plus Realty
03.2005 - 02.2007
Certification - Physical Therapy Aide
Penn Foster Career School
High School Diploma -
Carmel High School
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