Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Program Manager
Girl Scouts Arizona Cactus Pine Council
Hybrid, USA
11.2025 - 05.2026
Led cross-functional teams to deliver program objectives and ensure alignment.
Implemented process improvements to enhance operational efficiency across programs.
Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
Audited operations and processes to enhance brand and manage compliance.
Designed surveys for customers seeking feedback on their experience with the program offerings.
Utilized project management tools and methodologies to track program progress and identify variances.
Managed program budgets, optimizing resources to achieve financial targets and maximize return on investment.
Assessed program performance against key performance indicators (KPIs) and objectives, making data-driven decisions to guide strategic direction.
Negotiated contracts and agreements with vendors and suppliers.
Delegated work to staff, setting priorities and goals.
Created effective business plans to focus strategic decisions on long-term objectives.
Community Outreach and Impact Specialist
Girl Scouts Arizona Cactus Pine Council
Remote, USA
06.2025 - 11.2025
Provided insights during team meetings to drive innovative solutions and ideas.
Assisted in developing strategies to increase customer satisfaction levels.
Researched and analyzed customer feedback to pinpoint improvement areas, informing strategy adjustments.
Assessed customer needs quickly to provide timely support.
Set specific goals for projects to measure progress and evaluate end results.
Implemented strategies to take advantage of new opportunities.
Graduate Student & Community Engagement Volunteer
Grand Canyon University
Mesa, USA
09.2024 - 06.2025
Volunteered for community service projects, applying academic knowledge to address local community needs.
Researched academic topics and compiled findings to support class discussions and projects.
Collaborated on group projects to foster teamwork and improve learning outcomes.
Developed presentations to communicate complex ideas clearly and effectively.
Participated in a variety of campus events, such as career fairs, lectures, and workshops.
DOT Compliance & Training Administer
Empire Southwest
Mesa, USA
01.2019 - 09.2024
Led company-wide education campaigns that achieved a 97.8% reduction in compliance violations.
Led company-wide education campaigns that achieved a 97.8% reduction in compliance violations.
Facilitated workshops and mentoring for 100+ employees, creating a culture of learning and accountability.
Collaborated with leadership to develop inclusive policies and strengthen workplace culture through targeted initiatives.
Print Shop Specialist
Mesa Public Schools
Mesa, USA
10.2017 - 01.2019
Coordinated with other departments to ensure efficient workflow processes.
Implemented process improvements to increase efficiency and reduce costs.
Evaluated departmental needs and delegated tasks to streamline production processes.
Collaborated with teachers to develop curriculum materials and resources.
Reviewed documents for accuracy prior to submission or publication.
Executive Administrator & Community Liaison
Highview Reality
Mesa, USA
03.2011 - 10.2017
Coordinated executive schedules and managed calendar appointments for high-level meetings, facilitating effective time management and strategic alignment.
Managed communications between executives and stakeholders, ensuring timely responses.
Prepared comprehensive reports and presentations for executive leadership discussions.
Developed and maintained office procedures, policies, and standards to enhance operational consistency and support organizational goals.
Developed and maintained internal databases for tracking projects and deadlines effectively.
Managed confidential documents to protect sensitive executive information.
Assisted with the preparation of presentations for internal and external meetings.
Represented company at industry meetings, conferences and trade shows.
Education
Master of Psychology - Health
Grand Canyon University
Phoenix, AZ
10-2025
Skills
Project management
Budget management
Risk analysis
Data analysis
Compliance oversight
Process improvement
Cross-functional collaboration
Stakeholder communication
Training facilitation
Presentation delivery
Verbal and written communication
Team leadership and direction
Problem solving
Strategic thinking
Leadership
Strategic alignment
Supplier Coordination
MS office applications
Policy improvements
Key Highlights
Partnership Building | Collaborated with schools, community organizations, and leadership teams to enhance outreach strategies and program delivery.
Diversity & Inclusion Advocacy | Completed advanced training in mental health and cultural competency, applying best practices to serve diverse populations.
Program Development | Designed and delivered training, workshops, and outreach initiatives impacting 1,000+ individuals, improving awareness, compliance, and community satisfaction.
Leadership & Mentorship | Trained and mentored 100+ employees and volunteers, fostering skill development, policy compliance, and inclusive teamwork.