Hi, I’m
Stevie Cobb
Customer Service Expert
Jacksonville,AR
Summary
With over 10 years of experience as a Customer Service Specialist, I have developed skills in conflict resolution, billing, and account management. Throughout my career, I consistently achieved exceptional customer service, sales growth, and implemented effective marketing strategies. Now, I am eager to leverage my expertise in customer engagement, data entry, payments, and quality control to contribute to a dynamic organization.
Overview
8
years of professional experience
Work History
Dogtown Bookkeeping & Accounting Services
CSR- Sales/Marketing Executive
11.2023 - Current
Job overview
- Facilitate sales and marketing initiatives by devising promotional materials, including flyers and business cards, and managing the company’s social media presence
- Address customer inquiries and resolve complaints, ensuring a high level of service and satisfaction via calls and emails
- Manage billing operations by updating account information, scheduling payments, and conducting collections as necessary
- Advanced data entry skills with a focus on accuracy and efficiency
- Strong understanding of accounts receivable and payable processes
- Collaborated with sales and accounting departments to resolve billing disputes promptly.
Cowboy Corner
Customer Service Quality Analyst/HR Assistant
03.2023 - 04.2024
Job overview
- Managed customer inquiries and resolved issues through email, phone, and live chat, ensuring high standards of service and customer satisfaction
- Maintained financial accountability through handling accounts payable and receivable, as well as conducting regular audits to ensure accuracy
- Developed and executed marketing strategies, including creating and distributing promotional materials to potential sponsors and partners
- Evaluated agent performance using a combination of quantitative metrics and qualitative observations, providing constructive feedback that led to measurable improvements in service delivery.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Cavalier Clearance Shop
Assistant Customer Service Manager
01.2020 - 02.2023
Job overview
- Oversaw purchasing and resale operations, including bulk acquisitions from regional vendors, ensuring cost-effective inventory management
- Administered financial responsibilities, maintained accurate inventory records, and developed employee schedules to optimize store operations
- Prioritized customer service, achieving a consistent and excellent experience for patrons in a hybrid work environment necessitated by public health considerations
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
Murphy USA
Assistant Manager
10.2019 - 05.2020
Job overview
- Managed point-of-sale operations, conducted accurate cash drawer reconciliations at shift start and end, and performed daily financial tasks including bank deposits and gas price adjustments
- Facilitated customer transactions, ensuring efficient processing of payments and issuance of receipts, while resolving discrepancies in safe counts and providing prompt refunds or credits as needed
- Coordinated weekly employee scheduling, maintained adequate staffing levels by covering shifts, and actively engaged in upselling to enhance revenue
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Mid-South Adjustment Company
Loan Rehabilitation Specialist
05.2019 - 08.2019
Job overview
- Conducted thorough skip tracing and engaged with customers to facilitate the resolution of defaulted student loans through consistent communication and negotiation
- Managed accurate payment processing, account updates, and data entry, ensuring compliance with regulatory practices, including the delivery of the mini-Miranda and adherence to script protocols
Sonic
Team Member
09.2017 - 02.2019
Job overview
- Provided exceptional customer service by accurately taking orders via headset and touchscreen, efficiently resolving customer issues, and ensuring timely delivery of meals to designated areas
- Maintained operational excellence through proficient handling of multiple kitchen stations, executing cleanliness protocols, and contributing to team development by training new staff members
Education
Jefferson High School
High School Diploma from General Education
05.2011
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Expert data entry
- Quality assurance
Timeline
CSR- Sales/Marketing Executive
Dogtown Bookkeeping & Accounting Services
11.2023 - Current
Customer Service Quality Analyst/HR Assistant
Cowboy Corner
03.2023 - 04.2024
Assistant Customer Service Manager
Cavalier Clearance Shop
01.2020 - 02.2023
Assistant Manager
Murphy USA
10.2019 - 05.2020
Loan Rehabilitation Specialist
Mid-South Adjustment Company
05.2019 - 08.2019
Team Member
Sonic
09.2017 - 02.2019
Jefferson High School
High School Diploma from General Education
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