Stevie DeHart
Clemmons,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Inside Sales Representative
National General Insurance Company
Winston-Salem, NC
07.2021 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Met outbound dial goal of 200 calls daily to customers.
- During 2022-2023 AEP/OEP season made the highest amount of outbound transfers for my team.
- Assisted customers with Telephonic Enrollments during AEP
- Assisted customers with Health Risk Assessments and offered additional help if needed.
- Chat support
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Developed an understanding of customer needs by actively listening during conversations.
- Assisted with collections and past due balances on policies.
- Assisted customers with policies that needed to be reinstated, needed payments made on accounts, additional endorsements.
Canvasser
Canvass America
Winston-Salem, NC
08.2020 - 11.2022
- Developed and implemented canvassing strategies to generate support for a political campaign.
- Gathered data from constituents regarding their opinions of the candidate.
- Sent out pre-generated text messages for different campaigns.
- Called customers to have them complete surveys in regards to different political campaigns.
Customer Service Representative
Anomaly Squared
Greensboro, NC
03.2021 - 06.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls in high volume call center.
Office Assistant
Daymark Recovery Services
Winston-Salem, NC
03.2018 - 06.2018
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations, such as managing calendars, scheduling appointments, and maintain records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Answered phone calls and welcomed visitors to office.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Dispersed incoming mail to correct recipients throughout office.
Teller
Loomis Armored US
Kernersville, NC
09.2017 - 03.2018
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Adhered strictly to all security procedures related to handling money.
- Processed money for many different accounts.
- Made sure each account was in balance at the end of every day.
- Pack money out for different accounts to be put on the trucks to be delivered to different banks/ATM's.
Certified Nursing Assistant
Hospice and Palliative Care Center
Winston-Salem, NC
02.2015 - 09.2017
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Reported changes in patient condition to registered nurse or physician.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Provided emotional support to family members regarding end-of-life decisions.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Participated in educational programs related to nursing assistant skills development.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Certified Nursing Assistant
Right at Home
Winston-Salem, NC
11.2012 - 02.2015
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Administered medications as directed by registered nurse or physician.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Participated in educational programs related to nursing assistant skills development.
Certified Nursing Assistant
Mallard Ridge Assisted Living
Clemmons, NC
09.2009 - 04.2012
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Answered signal lights, bells or intercom systems to determine resident needs.
Education
Certificate - Medical Billing And Coding
University of Phoenix
Tempe, AZ11-2024
Nursing
Forsyth Technical Community College
Winston-salem, NCSkills
- Clear And Articulate Phone Manner
- Exceptional Negotiation Skills
- Client Support
- Payment Handling
- Exceptional Customer Service
- Attention To Detail
- Time Management
- Data Entry
- Goals And Performance
- Office Administration
Timeline
Inside Sales Representative
National General Insurance Company
07.2021 - Current
Customer Service Representative
Anomaly Squared
03.2021 - 06.2021
Canvasser
Canvass America
08.2020 - 11.2022
Office Assistant
Daymark Recovery Services
03.2018 - 06.2018
Teller
Loomis Armored US
09.2017 - 03.2018
Certified Nursing Assistant
Hospice and Palliative Care Center
02.2015 - 09.2017
Certified Nursing Assistant
Right at Home
11.2012 - 02.2015
Certified Nursing Assistant
Mallard Ridge Assisted Living
09.2009 - 04.2012
Certificate - Medical Billing And Coding
University of Phoenix
Nursing
Forsyth Technical Community College