Stevie Duboise
City Of Saint Peters,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Service Assistant
Frank Leta Honda
04.2023 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Provided excellent communication skills between all levels of management and 30 plus team members on daily basis.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
Manager
IHOP
01.2022 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for 70 plus employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained excellent communication with upper management.
Crew Member
IHOP
06.2017 - 04.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent understanding of computer systems.
Education
Microsoft, Working toward MS Word, Excel, and PowerPoint certifications -
St. Charles Community College
High School Diploma -
Fort Zumwalt West High School
O'Fallon, MO05.2022
Skills
- Office and Services Professional
- Strong computer skills: MS Office software: Word, Excel, PowerPoint experience; working toward certifications
- Customer service
- Staff supervision
- Back-office management: POS, report generation, cash handling, data entry, opening / closing
- Multi-line telephone systems, customer greetings, inquiry/complaint resolution
- Exemplary communications: Strong English communication skills, attention to detail, using proper grammar and spelling
- Ability to work with all levels of management
- Organizational skills
- Time management
Timeline
Service Assistant
Frank Leta Honda
04.2023 - Current
Manager
IHOP
01.2022 - 04.2023
Crew Member
IHOP
06.2017 - 04.2023
Microsoft, Working toward MS Word, Excel, and PowerPoint certifications -
St. Charles Community College
High School Diploma -
Fort Zumwalt West High School
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