Summary
Overview
Skills
Work History
Education
Work Availability
Work Preference
Timeline
96
Stevie Gonzalez

Stevie Gonzalez

Lahaina,HI

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

12
12
years of professional experience

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Data Entry
  • Clear oral/written communication
  • Billing
  • Administrative Support
  • Bookkeeping
  • Account Reconciliation

Work History

Office Manager

MLS Electric, LLC.
09.2022 - 06.2024
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reconciled and corrected issues with financial records.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Identified accounting errors when cross-referencing documents and database information.
  • Implemented a more efficient filing system for financial documents, improving accessibility and organization.
  • Reported financial data and updated financial records in ledgers and journals.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Reservation Agent

Expeditions
09.2018 - 06.2021
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Coordinated group bookings for corporate clients or special events by liaising with sales representatives or event planners effectively throughout the process.

Office Manager

Lanai Trucking, Inc.
01.2012 - 12.2013
  • Developed strong relationships with clients, leading to increased repeat business and high levels of customer satisfaction.
  • Managed the daily operations of a trucking fleet, ensuring on-time deliveries and optimal resource allocation.
  • Maintained accurate records of driver hours, ensuring compliance with DOT regulations and minimizing risk exposure for the company.
  • Maximized route efficiency by utilizing advanced GPS tracking systems and optimizing delivery schedules.
  • Reduced maintenance costs through proactive vehicle inspections and timely repairs.
  • Streamlined scheduling processes for increased efficiency, resulting in reduced overtime costs.
  • Streamlined internal communication channels between dispatchers, drivers, and management staff for more efficient information sharing.
  • Implemented regular vehicle maintenance schedules for improved equipment lifespan and reduced breakdowns on the road.
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.

Education

Certification - Accounting

University of Hawaii Maui College
Lahaina, HI
03.2024

High School Diploma -

North Valley High School
Redding, CA
06.2009

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

Remote

Important To Me

Flexible work hours401k matchWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time offWork from home option

Timeline

Office Manager

MLS Electric, LLC.
09.2022 - 06.2024

Reservation Agent

Expeditions
09.2018 - 06.2021

Office Manager

Lanai Trucking, Inc.
01.2012 - 12.2013

Certification - Accounting

University of Hawaii Maui College

High School Diploma -

North Valley High School

Similar Profiles

CREATE PROFILE
Stevie Gonzalez