Stevie Hataway
Madison,LA
Summary
Quality assurance professional with comprehensive experience in quality control and analysis. Skilled in identifying and resolving issues, ensuring compliance with standards, and optimizing processes. Strong focus on collaboration, adaptable to changing needs, and committed to delivering reliable results. Known for precision, problem-solving abilities, and effective communication skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quality Control Analyst II
NOLA Lending Group
Mandeville, LA
07.2020 - Current
- Perform audits of various pre-funding and post-closing loans including high risk files and as needed based on Quality Control Plan
- Conduct random and targeted sampling analysis for selected Pre-Funding Audit loans
- Work with Manager of emerging Quality Control issues, trends, and red flags
- Assist in state, federal, agency, mortgage insurance and investor audits as needed
- Keep current on all agency and investor QC and Underwriting regulations, all federal and state compliance regulations and all
internal policies and procedures - Maintain strict confidentiality standards
- Perform random audits of appraisers on approved appraiser list
- Comply with regulatory rules and regulations evidenced through successful completion of training and demonstrated ability
- Perform other duties and/or special projects as appointed by management
Disclosure Manager
Angel Oak Home Loans
Covington, LA
09.2018 - 07.2020
- Manage team trough routine Disclosure Desk Operations and unexpected challenges with strong decision-making skills.
- Manage communications between team, Sales and Operations staff to keep dept efficient and successful.
- Review Pipelines and assigned work to Disclosure Team to maintain a demanding schedule.
- Monitor work loads, hours worked and efficiency of Subordinates
- Satisfy Management and Sales by delivering disclosures in timely manner.
- Train new employees on procedures.
- Review Regulatory Procedures to identify opportunities for improvement.
- Develop and communicate centralized Disclosure Desk operating procedures to team of ten.
Disclosure Specialist
NOLA Lending Group
Mandeville, LA
04.2012 - 11.2015
- Deliver disclosures within regulatory guidelines.
- Maintained high-quality work with little oversight.
- Ensured compliance with federal and state regulations during mortgage disclosure processes.
- Reviewed and prepared loan documents to guarantee accuracy and completeness.
- Trained new team members on disclosure policies and procedures.
- Set up loan file with accurate fees according to selected loan program and other loan parameters.
- Maintained knowledge of loan programs offered through bank.
- Ensured regulatory compliance with comprehensive knowledge of relevant laws, regulations, and industry standards.
- Maintained strict confidentiality while handling sensitive information, ensuring data privacy and security.
- Worked with upper Management to address problems.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
Education
Bachelor of Arts - Organizational Communication
Southeastern Louisiana University
Hammond, LA12-2004
Skills
- Execution of corrective measures
- Quality control frameworks
- Sampling procedures
- Quality control inspections
- Data analysis
- Defect tracking
- Correction action planning
- Report creation
- Procedural updates
- Software testing
- Testing documentation maintenance
- Quality control data compilation
- Critical thinking
- Materials analysis
Certification
- Certified DE Underwriter
Timeline
Quality Control Analyst II
NOLA Lending Group
07.2020 - Current
Disclosure Manager
Angel Oak Home Loans
09.2018 - 07.2020
Disclosure Specialist
NOLA Lending Group
04.2012 - 11.2015
Bachelor of Arts - Organizational Communication
Southeastern Louisiana University