Stevie Henry
Pace,FL
Summary
Experienced administrative professional offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Looking for a challenging role with a growing team.
Overview
10
10
years of professional experience
Work History
Special Education Teacher Assistant
Santa Rosa School District
08.2023 - Current
- Enhances student understanding by adapting instructional techniques to meet individual needs and learning styles.
- Improves student behavior and engagement in the classroom through consistent enforcement of rules and positive reinforcement strategies.
- Assists students with physical disabilities, ensuring their safety and comfort during daily activities.
- Monitors student progress and adjusts instruction accordingly to maximize academic achievement.
- Provides one-on-one support for students struggling with specific concepts or tasks, resulting in improved comprehension and performance.
- Provides support to help students with special needs learn and grow.
- Helps classroom teachers achieve instructional objectives.
Adminitrative Claims Assistant
Rutledge Claims Managment Inc
08.2021 - 03.2023
- Analyzed information gathered by investigations to report findings and recommendations.
- Documented all investigation activity and presented reports to management.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
- Reviewed field inspections and coordinated all insurance claim audits.
- Generated reports and typed letters in Word.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Added documents to file records and created new records to support filing needs.
- Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
- Trained junior staff on department procedures.
- Processed and recorded new policies and claims.
- Verified insurance claims and determined fair amount for settlement.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
Customer Service Coach
General Nutrition Center, GNC
02.2014 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Answered constant flow of customer calls with minimal wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Regularly exceeded daily sales and product add-on quotas.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Reviewed orders by inspecting labeling, packaging and contents.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Prepared weekly employee work schedules for team members
- Coached new employees on administrative procedures, company policies and performance standards
Sales Manager
General Nutrition Center, GNC
01.2016 - 05.2017
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Supervised sales team of 6 people, stepping in to support employees and deliver smooth sales processes for clients.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Monitored and optimized inventory, and reordered materials as required
- Verified timekeeping records and handled any discrepancies with employees
- Approved regular payroll submissions for employees
Education
Some College (No Degree) - Business Administration And Management
Bakersfield College
Bakersfield, CAHigh School Diploma -
Bakersfield High School
Bakersfield, CA05.2009
Skills
- CRM Software
- Upselling Products and Services
- Property Claims
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Customer and client relations
- 45 WPM
- Database Administration
- Database Entry
- Case File Preparation
Timeline
Special Education Teacher Assistant
Santa Rosa School District
08.2023 - Current
Adminitrative Claims Assistant
Rutledge Claims Managment Inc
08.2021 - 03.2023
Sales Manager
General Nutrition Center, GNC
01.2016 - 05.2017
Customer Service Coach
General Nutrition Center, GNC
02.2014 - 08.2021
Some College (No Degree) - Business Administration And Management
Bakersfield College
High School Diploma -
Bakersfield High School
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