Stevie Hollandsworth
Richland,WA
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers. Personable travel agent used to fast-paced, deadline-driven environments. Expert in overseas travel and cruise vacation packages. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Travel Consultant
Evolution Travel
06.2022 - 08.2023
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Organized trips for individual, family, and business travelers.
- Advised clients on visa, passport, and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
- Completed accurate reservations for business travelers at point of sale.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Maintained and updated corporate traveler profiles with current information.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Organized trips for individual, family and business travelers
- Handled sensitive information with professionalism and discretion
Sales and Marketing Executive
2nd Street Distilling Co.
04.2018 - 11.2022
- Suggested innovative ideas to increase sales and improve customer experience.
- Evaluated market data to develop and create business strategies and marketing plans.
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Sourced advertising opportunities to place adverts in press and social media.
- Managed sales promotions and marketing strategies on major social media sites.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
- Utilized CRM software to track sales progression and communicate project needs.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed production of leaflets, posters and newsletters.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Increased sales by over 50%
- Suggested innovative ideas to increase sales and improve customer experience
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue
- Negotiated prices, terms of sales and service agreements
Director of Dining Services
Brookdale Senior Living Facility
08.2021 - 09.2022
- Strengthened controls to minimize waste and reduce costs.
- Hired, trained and directed 10-person team of dining services professionals.
- Kept inventory levels in line with expected demands.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Developed unique events and special promotions to drive sales.
- Maintained exceptional standards of safety and sanitation in all areas.
- Monitored food production and corrected issues in preparation, portioning or other areas.
- Strengthened controls to minimize waste and reduce costs
- Hired, trained and directed 15-person team of dining services professionals
Virtual Executive Assistant
Private Client
09.2016 - 08.2019
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Developed and maintained automated alert systems for important deadlines.
- Used advanced software to prepare documents, reports, and presentations.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Handled incoming and outgoing mail, email and faxes.
- Updated and maintained confidential databases and records.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Filed paperwork and organized computer-based information.
- Managed over 100 calls per day and thousands of emails per week.
Education
Associate of Science - Business Management
Butte College
Oroville, CA06.2012
High School Diploma -
White Pass Jr. Senior High School
Randle, WA06.2004
Skills
- Social Perceptiveness
- Regulatory Requirements
- Travel Arrangements
- High-Volume Environments
- Client Needs Assessment
- Destination Research
- Loyalty Programs
- Customized Travel Package
- Cancellation Policies
- Leisure Travel
- Company Branding
- Judgment and Decision-Making
- Accurate Documentation
- Organize Paperwork
- Team Oversight
- Credit Card Payments
- Microsoft Office
- Microsoft Outlook
- Client Amenities
- Client Networking
- Expense Documentation
- Customer Advising
Certification
- CTA - Certified Travel Associate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Travel Consultant
Evolution Travel
06.2022 - 08.2023
Director of Dining Services
Brookdale Senior Living Facility
08.2021 - 09.2022
Sales and Marketing Executive
2nd Street Distilling Co.
04.2018 - 11.2022
Virtual Executive Assistant
Private Client
09.2016 - 08.2019
Associate of Science - Business Management
Butte College
High School Diploma -
White Pass Jr. Senior High School
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