Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

STEVIE JETER FLORENCIO

Millbrae,USA

Summary

My principal aim is to improve business operations by providing support to both staff and management, effectively coordinating various tasks, and maintaining high standards of administrative efficiency and exceptional customer service. I am dedicated to building a positive and goal-focused work environment by regularly talking with team members to keep communication open, making sure everyone understands our goals clearly, and closely watching progress to help the team stay on track and improve where needed.

Overview

5
5
years of professional experience

Work History

Front Desk Associate

Action Property Management
02.2021 - Current
  • Representing the association by greeting residents and guests at the front desk in a welcoming and professional manner in a luxury environment.
  • Maintain residents' files and information in an orderly and discreet manner, ensuring confidentiality and compliance with privacy regulations.
  • Communicated with team members and managers regarding important updates, utilizing Microsoft Outlook to create newsletters.
  • Created work orders and scheduled appointments for residents regarding maintenance/engineering issues, ensuring timely resolution of concerns.
  • Aided residents with the reservation and scheduling of the rooftop lounge for events, as well as coordinating move-ins and move-outs.
  • Demonstrated a strong understanding of the association's governing documents, providing accurate information and assistance to residents and visitors.
  • Monitored lobby activity and maintained access control, ensuring the security and safety of the premises.
  • Reported and completed daily activity reports summarizing front desk operations and visitor interactions.
  • Signed in guests/residents upon arrival, maintaining accurate records of visitor activity.
  • Answered and directed incoming telephone calls promptly and courteously.
  • Addressed resident and guest concerns and questions promptly and courteously, providing assistance and information as needed.

Front Desk Receptionist

National Protective Services
06.2020 - 02.2021
  • Provided excellent customer service to guests, vendors, and visitors upon arrival.
  • Scheduled managers' meetings, coordinating availability and sending out meeting invitations, agendas, and reminders.
  • Handle sorting, scanning, and distributing of incoming and outgoing mails/packages.
  • Maintained meticulous records to track the status of documents and promptly address any discrepancies or issues.
  • Maintained office and front lobby access control to ensure security measures were upheld.
  • Completed minimal administrative duties efficiently to support overall office operations.
  • Answered and directed incoming telephone calls promptly and courteously.
  • Responded to direct emails regarding client concerns, forwarding important matters to management for resolution.

Education

Associate of Science - Business Administration

Skyline College
San Bruno, California
05.2025

Certificate of Achievement - Office Assistant & Clerical Services

Skyline College
San Bruno, California
05.2025

Skills

  • Strong Communication Skills
  • Customer Service Expertise
  • Microsoft Office/Google Workspace
  • Reservations/Scheduling
  • Records Management
  • Telecommunication
  • Time Management
  • Multitasking Skills
  • Detailed Oriented

Languages

English
Full Professional
Tagalog (Philippines)
Limited Working

Timeline

Front Desk Associate

Action Property Management
02.2021 - Current

Front Desk Receptionist

National Protective Services
06.2020 - 02.2021

Certificate of Achievement - Office Assistant & Clerical Services

Skyline College

Associate of Science - Business Administration

Skyline College

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