Summary
Overview
Work History
Education
Skills
Timeline
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Stevie Lowman

Toquerville,UT

Summary

Proven to excel in high-volume dining environments, I leveraged strong multitasking and exceptional customer service skills at Purple Sage to enhance guest experiences and foster repeat business. Adept at cash handling and maintaining cleanliness standards, my ability to stay cool under pressure led to a consistent record of achieving and exceeding service quality goals.

Overview

14
14
years of professional experience

Work History

Server/ Bartender

Purple Sage
09.2019 - 04.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Answered customers' questions, recommended items, and recorded order information.

Server/ Banquet Server

The Lodge At Blue Sky Auberge Collection
03.2019 - 09.2019
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.

Bartender/ Event Manager

TopGolf
03.2016 - 06.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Monitored and controlled event expenditures to meet budgets.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Shift Supervisor

Starbucks
01.2010 - 06.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

Cameo College of Essential Beauty
Salt Lake City, UT
2018

Cosumnes River College
Sacramento, CA
2010

High School Diploma -

Elk Grove High School
Elk Grove, CA
2009

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Cleanliness standards
  • Menu Memorization
  • High-volume dining
  • Suggestive Selling
  • Allergy awareness
  • Wine service
  • Warm and Friendly
  • Reliable and Responsible
  • Adaptable and Flexible
  • Cool Under Pressure
  • Food and Beverage Service

Timeline

Server/ Bartender

Purple Sage
09.2019 - 04.2024

Server/ Banquet Server

The Lodge At Blue Sky Auberge Collection
03.2019 - 09.2019

Bartender/ Event Manager

TopGolf
03.2016 - 06.2018

Shift Supervisor

Starbucks
01.2010 - 06.2017

Cameo College of Essential Beauty

Cosumnes River College

High School Diploma -

Elk Grove High School

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