Stevie Rhodes

Answer phone call and set appointments with customer

• Update customer accounts accordingly with policy
• Reviewed policy and advised of statues
• Prepared lodging reservation
• Recorded daily log
• Provided Insurance Agents with reported claims
• Managed over 50 customer calls per day
• Followed up with customers on unresolved issues
• Identified and reported potential fraud or abuse related to claims to protect system's integrity
• Tracked and reported on claims processing metrics to aid senior management in making informed decisions
• Generated, posted and attached information to claim files

• Answer phone call inquires and promoting good will with customers
• Assist customer with account resolution as needed
• Build appropriate rapport with customer and process data entry in between calls
• Obtain information and maintain records / Open new accounts
• Schedule service order and services request
• Report customer account discrepancies
• Prepare analyses of customer accounts
• Managed over 50 customer calls per day
• Responded to customer needs through competent customer service and prompt problem-solving
• Maintained and managed customer files and databases
• Resolved concerns with products or services to help with retention and drive sales
• Communicated with clients regarding account services, statements, and balances
• Logged call information and solutions provided into internal database
• Maintained up-to-date knowledge of product and service changes
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly

• Prepared general ledger statement and balanced end of month worksheet for accounts that has been overpaid along with duplicate payments
• Called Insured and Company in efforts to recover overpayment and duplicate payment
• Researched Data, reconciled accounts, filed accounts and sent to storage
• Received and post payment
• Prepared analyses of accounts
• Generated, posted and attached information to claim files.
• Checked documentation for accuracy and validity on updated systems.
• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
• Posted payments to accounts and maintained records.
• Calculated adjustments, premiums and refunds.

• Research data, reconciled out of balance accounts using various G/L accounts
• Receivable and payable of accounts were cleared