Collaborative Cafeteria Manager with three years of experience supervising all aspects of food service operations, including equipment preparation, employee supervision and inventory management. Hardworking and responsible individual certified in ServSafe Food Protection Manager Certification Examination. Expertise in maintaining inventory and training personnel in operational procedures.
Overview
12
12
years of professional experience
Work History
Cafeteria Manager
Chartwells Schools Dining Services
08.2018 - 06.2022
Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
Planned nutritionally-balanced menus for students by studying current dining trends.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Verified prepared food met standards for quality and quantity before serving to customers.
Oversaw food preparation and monitored safety protocols.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Motivated staff to perform at peak efficiency and quality.
Implemented effective inventory control systems to reduce food spoilage and waste.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Maximized quality assurance by completing frequent line checks.
Managed staff schedules and maintained adequate coverage for all shifts.
Purchased food and cultivated strong vendor relationships.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Personal Care Assistant
Home Health Aide
04.2017 - 08.2018
Built strong relationships with clients to deliver emotional support and companionship.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Remained alert to problems or health issues of clients and competently responded.
Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
Customer Service Representative
Startek
07.2013 - 11.2015
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Operations Manager
McDonald's Restaurant
06.2010 - 02.2012
Supervised operations staff and kept employees compliant with company policies and procedures.
Developed systems and procedures to improve operational quality and team efficiency.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Customer Service Representative at Chartwells Schools Dining Services at Nova UniversityCustomer Service Representative at Chartwells Schools Dining Services at Nova University