Stevie Tinker
Saint Louis,MO
Summary
Adept at driving productivity and enhancing customer satisfaction, I leveraged my expertise in production oversight and conflict resolution at Pixel Imprints. My proactive approach resulted in significant quality improvements and positive customer feedback. Skilled in CRM software, I excel in fostering team collaboration and achieving operational excellence, ensuring high-quality product delivery.
Overview
14
14
years of professional experience
Work History
Production Manager
Pixel Imprints
03.2022 - 01.2025
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Representative
Coastal Business Supplies
02.2017 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Manager
Sam's Club
01.2014 - 03.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Retail Sales Associate
Buckle
01.2012 - 01.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Cashier
Walmart
10.2010 - 01.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - User Experience Design
Southern New Hampshire University
Hooksett, NH01-2026
High School Diploma -
Wright City High School
Wright City, MO12-2011
Skills
- Customer support
- Production oversight
- Inventory coordination
- Product knowledge
- Order processing
- Administrative support
- Product sales
- Shipping and logistics
- Product education
- CRM software
- Conflict resolution
Timeline
Production Manager
Pixel Imprints
03.2022 - 01.2025
Customer Service Representative
Coastal Business Supplies
02.2017 - 01.2022
Customer Service Manager
Sam's Club
01.2014 - 03.2018
Retail Sales Associate
Buckle
01.2012 - 01.2014
Cashier
Walmart
10.2010 - 01.2012
No Degree - User Experience Design
Southern New Hampshire University
High School Diploma -
Wright City High School
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