STEVIE WILBUR
Cedar Springs
Summary
As an encouraging and analytical problem-solver, possessing a unique set of skills that contribute to effective team building, leadership, and motivation. Exceptional aptitude for customer relations allows for building strong relationships with clients. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated approach to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost overall performance.
Overview
20
20
years of professional experience
Work History
Office Manager/HR Manager
Copper River Seafoods
06.2020 - Current
- Trained and onboarded new office staff members
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Supervised administrative staff, driving front office operations and continuous workflow
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Reviewed monthly financial results with partners to identify opportunities to improve profitability
- Oversaw personnel to maintain adequate staffing and minimize overtime
- Implemented revenue strategies through statistical analysis
CoFounder
FV Tonsina LLC
12.2013 - Current
- Managed all aspects of business ownership and operational management, keeping the business running smoothly.
- Maintained up-to-date records of all transactions related to the business finances.
- Created a comprehensive business plan for a small business, outlining the company's mission, financials, and operational goals.
- Identified potential areas of improvement within the organization and developed plans for addressing them effectively.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Commercial Fisherman
Self Employed
06.2005 - Current
- Conducted emergency repairs at sea while maintaining focus on safety procedures
- Maintained accurate records of catches, fuel usage, maintenance activities, and other relevant information
- Performed regular maintenance on vessel engines and equipment to ensure safe operations
- Coordinated logistics for transporting catches from boat-to-shore quickly and safely
- Monitored weather conditions regularly during trips to adjust course accordingly
- Loaded and unloaded vessel equipment and supplies, by hand, or using hoisting equipment
- Oversaw purchase of supplies, gear and equipment
Server/Bartender
Amway Corporation
08.2013 - 08.2018
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Assisted with training of new staff members
- Processed payments and completed register transactions accurately
- Attended company and restaurant required trainings and meetings, improving skills
Receiving Associate
Amway Corporation
08.2013 - 08.2018
- Managed the unloading, sorting and storage of materials to designated areas within warehouse facility
- Utilized handheld scanners to track products throughout the supply chain process
- Inspected incoming goods for damages or missing items and documented findings accordingly
- Updated and maintained accurate inventory records
- Processed paperwork associated with receiving and shipping operations
- Examined shipment contents and compared with manifests, invoices, and orders to verify accuracy
Server/Bartender
The Vestal Inn
08.2015 - 08.2017
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Memorized menu to help diners make informed meal choices
- Assisted with training of new staff members
- Processed payments and completed register transactions accurately
- Used focus and memorization skills to keep track of tables and remember orders
Education
Associate in Arts (A.A.) - Business Administration - Finance
Grand Rapids Community College
Skills
- Expense Reporting
- Policy Development
- Data Entry
- Staff hiring
- Documentation expertise
- Travel Coordination
- Training and coaching
- Human Resources Management
- Onboarding and Orientation
- Schedule Management
- Problem Solving
- Software Proficiency
- Organizational Skills
- Strategic Planning
- Event Coordination
Timeline
Office Manager/HR Manager
Copper River Seafoods
06.2020 - Current
Server/Bartender
The Vestal Inn
08.2015 - 08.2017
CoFounder
FV Tonsina LLC
12.2013 - Current
Server/Bartender
Amway Corporation
08.2013 - 08.2018
Receiving Associate
Amway Corporation
08.2013 - 08.2018
Commercial Fisherman
Self Employed
06.2005 - Current
Associate in Arts (A.A.) - Business Administration - Finance
Grand Rapids Community College
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