Summary
Overview
Work History
Education
Skills
Timeline
Barista
Stevie Williams

Stevie Williams

Cullman,AL

Summary

Accomplished Shift Leader and Barista Trainer at Starbucks, adept in staff training and development with a knack for fostering motivational leadership. Excelled in creating cohesive teams, enhancing customer satisfaction through effective complaint resolution, and maintaining high-quality standards. Proficient in cash handling and inventory management, contributing to a significant improvement in team efficiency and productivity. Worked at several stores across the south east, making me able to adapt to each environment effortlessly. I trained an entire store worth of partners in three months. Opened two stores from the ground on day one.

Overview

6
6
years of professional experience

Work History

Shift Leader

Starbucks
06.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
  • Developed training program for new employees, speeding up their integration into team.

Barista Trainer

Starbucks
10.2019 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Developed customized training programs tailored to individual barista needs and skill levels.
  • Trained employees in both teams and individually within a short time period

Barista

Starbucks
10.2018 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

Bachelor Of Science - Psychology

Tennessee Technological University
Cookeville, TN
05.2022

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Staff training and development
  • Staff supervision
  • Motivational leadership
  • Inventory counts
  • Assigning work
  • Complaint resolution
  • Staff development
  • Quality control assurance

Timeline

Shift Leader

Starbucks
06.2024 - Current

Barista Trainer

Starbucks
10.2019 - Current

Barista

Starbucks
10.2018 - Current

Bachelor Of Science - Psychology

Tennessee Technological University

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Stevie Williams